Product Team Leader

River Island; Peterborough; Presencial; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discount 50%

Uniform allowance

Retail Trust benefits

Family leave enhancements

Pension plan

Descripción de la vacante

River Island in Peterborough Serpentine seeks a Product Team Leader to guide and inspire the store team, delivering excellent customer journeys and high visual standards. You will support the Product and Commercial Manager to develop the team and uphold operational standards while driving outstanding sales and KPI performance.

This 6-month FTC role is full-time-equivalent at 30 hours per week, with a competitive package and a strong focus on team engagement and customer experience.

Formación

• Previous experience in retail, preferably in a supervisor role.
• Passion for fashion and staying updated on trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve goals.
• Proactive, adaptable and thrives in a fast-paced environment.
• Love for River Island products to create best customer journey.

Responsabilidades

• Deliver great product placement and outfits that wow customers.
• Maintain strong visual standards and customer journey focus.
• Duty manage in service, people and operations across the store.
• Support Commercial/Product Manager to empower the store team.
• Utilise commercial tools to drive actions and store performance.
• Drive store KPIs: sales, shrink, payroll, conversion, and RFID.

Conocimientos

Retail experience

Team leadership

Customer service

Visual merchandising

Descripción del empleo

Department: Store Management

Location: Peterborough Serpentine

Compensation: £27,520 (Full Time)

Description

• FTC 6 months
• 30 hours per week

We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams.

For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You’ll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You’ll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands-on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.

This Is For You

We’re a much-loved brand with an exciting future. We understand our assignment, take ownership and deliver amazing results. Our people are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions, that’s why we are the ultimate place to work. Winning together is what a career at River Island is like.

What we can offer you:

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing your everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores are fitted with Kindness Cupboards to support with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Every family is unique, and we support with all different family setups enhanced maternity, paternity, adoption & fertility treatment.
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• We contribute toward your retirement and offer a private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment. Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.