Product Team Leader

River Island Clothing Co., Ltd.; Devon and Torbay; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Uniform allowance

Retail Trust benefits

Kindness Cupboards

Family support and wellbeing

Giver Island day

On the job training and qualifications

Bonus scheme

Pension plan

Holiday entitlement

Job summary

River Island Clothing Co., Ltd. is seeking an energetic Product Team Leader in Plymouth on a fixed-term contract. You will lead store teams to deliver an inspiring customer journey, drive exceptional visual execution, and maintain high standards of service and operations.

You will support the Product and Commercial Manager to develop the team, enhance performance, and ensure KPIs are met while maintaining strong customer focus in a fast-paced retail environment.

Qualifications

• Previous retail experience, preferably in a supervisory role.
• Passion for fashion and staying updated with trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve excellence.
• Proactive, adaptable and thrives in a fast-paced environment.
• Love for our products to create the best possible customer journey.

Responsibilities

• Deliver great product placement and compelling outfits.
• Maintain strong visual standards focused on the customer journey.
• Duty manage store operations including service, people and operations.
• Support the Product Manager to empower the team and improve customer experience.
• Utilize commercial tools to drive actions and store KPIs.
• Drive KPIs such as sales, stock loss, payroll, conversion and RFID.
• Assist with store operations, health & safety, and compliance.
• Develop the store team to deliver high performance and engagement.

Skills

Retail experience

Supervisory experience

Fashion passion

Communication skills

People leadership

Proactive/adaptable

Customer-focused

Job description

Product Team Leader

Department: Store Management

Employment Type: Fixed Term Contract

Location: Plymouth

Reporting To: Product Manager

Compensation: £27,520 (Full Time)

Description

• FTC 6 months

We're on the lookout for an energetic and inspiring Product Team Leader to join the team. As a Product Team Leader, you will lead, inspire, and empower your store team to deliver an inspirational customer journey and a great place to work for our teams. You will be an expert in product handling and will constantly strive to improve the customer journey through delivering exceptional visual execution and a high level of customer service. Supporting the Product and Commercial Manager to develop the team and maintain operational standards, and in turn generating outstanding sales, all round KPIs and high performing teams. For a more detailed overview of this role, check out the job description attached at the bottom of this advert.

About The Role

What You’ll Be Doing

• Deliver great product placement and 'wow' wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
• Confidently duty manage in all areas of the store operation including service, people, and operations.
• Support the Commercial / Product Manager in empowering the team within store to deliver for the customer by always putting customer experience at the centre of decision making.
• Have a good understanding of commercial tools and how to use to drive commercial actions.
• Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer and RFID.
• Support the management of store operations, including compliance with health & safety standards.
• Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution.

You'll Be Perfect If

• You have previous experience in retail, preferably in a supervisor role.
• You are passionate about fashion and stay updated on the latest trends.
• You possess strong communication and interpersonal skills.
• You can motivate and inspire a team to achieve their best.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• And most importantly love our products as much as we do so we create the best possible customer journey!

Things To Consider

• Fast-Paced Environment: This is a high-energy role where priorities can shift quickly based on sales performance, customer trends, and seasonal demands. You'll need to be comfortable adapting to situations and juggling multiple tasks.
• Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
• Managing People: Strong emotional intelligence is essential, as you'll be managing a diverse team.
• Hands-On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks like adjusting layouts, displays, and stock replenishment.
• Weekend Work: As part of the retail environment, you'll need to work on weekends, public holidays, and during key seasonal periods. This is especially crucial during busy times like sales events, product launches, or store promotions.
• Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.

This Is For You

We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts.

What we can offer you:

• Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more through the Retail Trust.
• Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Give as you earn scheme, a ‘Giver Island’ day each year and receive matched funding.
• Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications.
• A generous bonus scheme & private pension plan.
• 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment. Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.