Product Sustainment & Support Engineer

AALTO HAPS; Farnborough; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leader in stratospheric operations is seeking a Product Sustainment & Support Engineer in Farnborough. The role involves implementing Integrated Product Support plans to ensure Zephyr's long-term availability and cost-effective sustainability. Responsibilities include logistics support planning, configuration management, and stakeholder engagement. Candidates should have a degree in engineering or logistics, along with proven experience in aviation sustainment and proficiency in supportability analysis tools. The position offers flexible working, a bonus scheme, and a competitive pension plan.

Benefits

Flexible working hours

Bonus scheme

Competitive pension plan

Qualifications

• Proven experience in aviation sustainment, support engineering or logistics support.
• Understanding of aviation regulatory requirements.
• Knowledge of ILS frameworks and lifecycle management.

Responsibilities

• Deliver the Integrated Product Support strategy through all lifecycle stages.
• Manage configuration control processes and technical publications.
• Define training needs for staff to ensure operational readiness.
• Serve as the primary interface with key stakeholders across departments.

Skills

Aviation sustainment experience

Logistics support knowledge

Proficiency with supportability analysis tools

Education

Bachelor’s degree in engineering, aircraft maintenance or logistics

Job description

Product Sustainment & Support Engineer

Welcome to AALTO, a global leader in Stratospace. Based in Farnborough, AALTO is an Airbus subsidiary that manufactures, operates, and delivers services with its solar-powered, stratospheric platform: Zephyr.

Zephyr’s persistence enables continuous flight for months at a time. Its current flight-time record of over 67 days in the stratosphere. From above 60,000+ft, or 20km above ground, AALTO can deliver several applications including direct-to-device connectivity and high-resolution Earth observation.

AALTO operates in a new operational layer between most of air traffic and low-Earth orbit, Stratospace. This is where high-altitude platforms led by Zephyr deliver services to commercial and government partners. We can help monitor environments, observe borders, track natural disasters and connect unconnected communities.

Join us as we create a new domain of aerospace: Stratospace. You’ll be part of a highly-skilled, innovative and passionate group of people – Team AALTO. Together, we can Unlock Stratospace.

Job Purpose:

The Product Sustainment and Support Engineer is responsible for implementing the Integrated Product Support Plan. This role is a key position in the on-going industrialisation and commercialisation of AALTO operations, supporting the certification roadmap of the Zephyr Z8C Air System. This role ensures long-term system availability, maintainability, and cost-effective sustainment by managing supportability engineering, lifecycle analysis, logistics planning and configuration control.

Responsibilities:

• Integrated Logistics Support Planning
  • Deliver the IPS strategy, plans and requirements throughout the system lifecycle.
  • Conduct supportability analysis (LORA, FMECA, RAMS, Maintenance Task Analysis) and In-service cost-modelling.
  • Ensure that relevant support elements (In-service configuration data, technical documentation, training programmes and In-service change management) are fully integrated and aligned with Programme objectives.
• Configuration and Data Management
  • Manage configuration control processes, ensuring the accuracy of aircraft and component data, technical publications, and maintenance procedures.
  • Oversee development and updates of technical manuals, maintenance task analysis, provisioning data and illustrated parts catalogues.
  • Ensure compliance with relevant standards such as ASD S-Series specifications, Aviation Authority requirements and company Safety and Quality Management Systems.
• Training Support
  • Define training requirements for maintainers, operators and support staff.
  • Support the development of training materials, simulators and training plans in collaboration with the Zephyr Training Academy to ensure the availability of competent staff.
  • Ensure that support equipment and tools are identified, procured and validated with sufficient time to deliver programme objectives.
• Stakeholder Management and Programme Interface
  • Serve as the primary ILS interface with the Design Organisation, Engineering, Production, Maintenance, CAMO and Flight Operations,
  • Prepare reference data, reports, presentations and technical documentation for internal and external stakeholders,
  • Participate in design reviews, scenario planning, readiness reviews and acceptance activities.

Experience and Qualifications:

• Bachelor’s degree in engineering, aircraft maintenance or logistics (or equivalent experience).
• Proven experience in aviation sustainment, support engineering or logistics support.
• Knowledge of ILS frameworks, reliability engineering and lifecycle management.
• Understanding of aviation regulatory requirements.
• Proficiency with supportability analysis tools and methods, and maintenance management systems.

Benefits:

At AALTO, we offer an exceptional work environment that values your well-being and rewards your dedication. As part of our team, you'll experience the freedom of flexible working that enable you to achieve a healthy work-life balance. We believe in recognizing your hard work and commitment, which is why we provide a fantastic bonus scheme that rewards your contributions. Additionally, we understand the importance of financial security and support your future with a competitive pension plan.

Equal Opportunities:

AALTO HAPS Ltd. is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.