Product Support Technician

Michael Page; Stockport; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A specialized technology firm in Stockport is seeking a Product Support Specialist to deliver outstanding customer support by troubleshooting and resolving product technical issues. Candidates should have a strong technical background and experience in engineering. The role offers a competitive salary, opportunities for career growth, and a hybrid working environment.

Benefits

Yearly bonus

Generous holiday allowance

Access to training and development programmes

Qualifications

• Experience in engineer technician troubleshooting.
• Strong troubleshooting skills and the ability to resolve technical issues effectively.
• A proactive approach to learning new products and technologies.

Responsibilities

• Provide technical support to clients via phone, email, or virtual meetings.
• Diagnose and resolve product-related technical issues promptly.
• Document and track all customer interactions and resolutions in the system.

Skills

Technical troubleshooting

Problem solving

Knowledge of automated systems

Education

Educational qualifications in a technical or engineering-related field

Job description

Overview

The Product Support Specialist will provide excellent customer support by troubleshooting and resolving product technical issues for clients within the electrical engineering sector. This role is based in Stockport and requires a detail-oriented individual with a strong technical background.

Client Details

This small-sized organisation operates within the industrial and manufacturing industry, offering specialised solutions to its clients. Known for its commitment to quality and innovation, the company supports a wide range of customers with technical expertise and reliable products.

Description

• Provide technical support to clients via phone, email, or virtual meetings.
• Handle all internal & external engineer enquiries.
• Diagnose and resolve product-related technical issues promptly.
• Build deep expertise in our full range of technology products and offer phone-based support to installing customers, helping them troubleshoot and resolve on-site issues.
• Manage return requests by inspecting, testing, and repairing hydraulic and electromechanical motors, control panels, and other returned technology components from installing customers.
• Provide technical assistance to both field and internal sales teams in response to their information requests.
• Document and track all customer interactions and resolutions in the system.
• Collaborate with other departments to ensure seamless problem-solving.
• Conduct product demonstrations and technical training for customers.
• Assist with the installation and configuration of equipment as required.
• Stay updated on product developments and industry trends to improve support quality.
• Ensure compliance with company protocols and customer service standards.

Profile

• Experience in engineer technician trouble shooting.
• Avid eye for technical problem solving & keen ability to handle products during refund & repairing process.
• Strong troubleshooting skills and the ability to resolve technical issues effectively.
• Knowledge of automated systems or related technologies.
• A proactive approach to learning new products and technologies.
• Educational qualifications in a technical or engineering-related field.

Job Offer

• Competitive salary of £25,200 to £30,800 per annum.
• Yearly bonus.
• Permanent role with opportunities for career growth.
• Hybrid working.
• Generous holiday allowance and supportive work environment.
• Access to training and development programmes within the engineering sector.
• Collaborative company culture focused on technical excellence.