Product Support Specialist

Robert Walters; Remote; GBP 40,000 - 45,000; Full time

Job summary

A global fintech business in Manchester is looking for a Product Support Specialist to assist end-users with application support and training. This role involves promoting user adoption of financial planning tools, developing user materials, and delivering online training sessions. The ideal candidate will have experience in financial services, knowledge of UK financial planning concepts, and familiarity with cashflow modelling technologies. The position offers a competitive salary of £40,000 to £45,000 and is home based.

Qualifications

• Experience in financial services is required.
• Familiarity with cashflow modelling technology is essential.
• Knowledge of UK financial planning concepts is a must.

Responsibilities

• Serve as the main contact for end-users of group applications.
• Provide in-depth support on financial planning concepts.
• Promote application adoption according to strategy.
• Develop training programs and support materials.
• Deliver online user training sessions.
• Review user feedback for product enhancement.

Skills

Experience of working in financial services

Cashflow modelling technology

Knowledge of UK financial planning concepts

Tools

Voyant

Cashcalc

Xtoold+

IO Planning

Job description

Robert Walters is working in partnership with a Global fintech business, that provides a financial-planning platform powered by both data and automated advice tools. Its software supports advisors and businesses to deliver bespoke planning, scenario modelling and guidance to a global client base.

Due to continued expansion across global sites, they are keen to appoint a Product Support Specialist to be based in the UK. This is a home based role, salary range of £40,000 to £45,000 plus benefits.

Product Support Specialist: Responsibilities

• Main point of contact for end-users of group applications
• Assist end-users with in-depth functional support on how to model financial planning concepts
• Promote user adoption of applications in line with group strategy
• Drive development and updates of training programs and support material
• Deliver online user training sessions
• Review user feedback and work with product and development teams for enhancements

In addition, you will be responsible for creating and maintaining knowledge base content, user training materials and interactive online training delivery.

Qualifications

• Experience of working in financial services
• Cashflow modelling technology - Voyant, Cashcalc, Xtoold+, IO Planning
• Knowledge of UK financial planning concepts

This is an opportunity to join a global industry leader. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below).

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates