Product Support Specialist

Smart10Ltd; Hatfield; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading support services provider based in Hatfield seeks a Product Support Specialist to manage technical support and assist the sales team. The ideal candidate has experience in construction, plumbing, or heating, and excels in a fast-paced environment. Responsibilities include providing technical assistance, crafting quotations, and collaborating with departments for continuous improvement. This full-time position offers a salary of £32k-£35k, with benefits including 25 days annual leave, free parking, and a workplace pension.

Benefits

25 days annual leave per annum

Free parking

Workplace pension

Laptop

Responsibilities

• Provide technical support and assistance internally and externally.
• Support the internal sales and specification team with product support.
• Provide estimation support, creating accurate quotations to minimise the risk of revisions.
• Represent the business to a high standard across all departments.
• Keep up-to-date with industry and product standards & compliance.
• Capture product feedback for continuous improvement.
• Collaborate with the Innovation department on new concepts.
• Oversee faulty product issues / returns validation.

Skills

Experience in product development

Previous experience as a Product Support Specialist

Proactive, punctual, and positive attitude

Ability to work well in a team environment

Strong organisational skills

Commercial awareness & data analysis

Excellent communication skills

Computer literate, with MS Office

Job description

Product Support Specialist

Based in Hatfield, Hertfordshire

Salary: £32k - £35k per annum

Hours of work: 8:00am to 4:30pm, Monday to Friday

About this role

We’re looking for a Product Support Specialist to manage technical support internally and externally. This role is ideal for someone with experience in the construction, plumbing, or heating industry who thrives in a fast-paced environment.

Responsibilities

• Provide technical support and assistance internally and externally.
• Support the internal sales and specification team with product support.
• Provide estimation support, creating accurate quotations to minimise the risk of revisions.
• Represent the business to a high standard across all departments.
• Keep up-to-date with industry and product standards & compliance, incorporating them into company requirements.
• Capture product feedback for continuous improvement.
• Collaborate with the Innovation department on new concepts.
• Oversee faulty product issues / returns validation.

Qualifications and skills

• Experience in product development.
• Previous experience as a Product Support Specialist.
• Proactive, punctual, and positive attitude.
• Ability to work well in a team environment.
• Strong organisational skills.
• Commercial awareness & data analysis.
• Excellent communication skills.
• Computer literate, with MS Office.

Benefits

• 25 days annual leave per annum.
• Free parking.
• Workplace pension.
• Laptop.

Thank you for your interest in this vacancy. We will contact you within 3 working days if shortlisted.