Product Support Engineer - Rail

Rolls-Royce; Woking; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading engineering company in Woking is seeking a Product Support Engineer to perform maintenance and repairs on mtu rail products. The role requires relevant engineering qualifications and a proactive, flexible attitude. Responsibilities include conducting maintenance, participating in improvement activities, and maintaining high safety standards. This position may require shift work and travel as needed.

Qualifications

• Must be enthusiastic and flexible, working well with others.
• Must be capable of composing business letters, emails, and technical reports.
• Competent in keyboard usage and computer literacy.

Responsibilities

• Conduct routine maintenance and repairs on mtu rail products.
• Participate in continuous improvement activities.
• Attend meetings with customers for approvals.
• Maintain cleanliness and safety in work areas.
• Participate in 24/7 shift working including callout.

Skills

Engineering background

Proactive attitude

Good organisational skills

Outstanding safety awareness

Education

Relevant engineering qualifications

Tools

MS Office

IT systems (Go!Care, C4S, etc.)

Job description

Job Description

Product Support Engineer - Rail

Reports to: Supervisor, Site Team Leader or Team Leader (role dependent)

Job Summary: To conduct and support, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

Key Responsibilities:

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
• To conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• To participate in 24/7 shift working including callout when required.
• Work as a mobile engineer if required, van will be provided.
• Any other related activities reasonably required e.g. to cover work in another depot.
• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc

This list is not exhaustive and may change.

Personality / Job Skills – From an engineering background with relevant qualifications, an enthusiastic person, proactive and with good initiative, organising skills and a flexible attitude. Works well with others. Outstanding safety awareness.

Computer Skills – Computer literate with good keyboard skills. Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Literacy and Numeracy – Must be a competent writer of business letters, emails and detailed technical reports.

Job Category Field Services Posting Date 03 Oct 2025; 00:10 Posting End Date 26 Oct 2025