Product Support Engineer - Rail

Rolls-Royce; Gildersome; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company in Gildersome is seeking a Product Support Engineer. The role involves maintenance and repairs on mtu rail products, ensuring compliance with approved manuals and contracts. Candidates should have an engineering background, good organizational skills, and a proactive attitude towards safety and improvement initiatives. This is a permanent position with responsibility for both preventative and corrective maintenance activities.

Qualifications

• Must have relevant engineering qualifications.
• Should possess good keyboard skills.
• Competence in writing business letters and technical reports is essential.

Responsibilities

• Perform maintenance on mtu rail products according to manuals.
• Participate in continuous improvement activities.
• Conduct planned maintenance tasks as per operating instructions.
• Maintain cleanliness of the SGB onsite facilities.
• Report parts used during service work.

Skills

Engineering background

Good organising skills

Safety awareness

Proactive attitude

Tools

MS Office

SAP

Job description

Overview

Job Title: Product Support Engineer - Rail

Reports to: Supervisor, Site Team Leader or Team Leader (role dependent)

Job Summary

To conduct and support, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

Key Responsibilities

• Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
• Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
• To conduct planned maintenance tasks in accordance with the operating instructions.
• Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
• Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
• Proactive involvement in the Company’s HSQE management processes.
• Maintain cleanliness of the SGB onsite facilities.
• Attend local and factory training courses when necessary to ensure skills remain current.
• To participate in 24/7 shift working including callout when required.
• Work as a mobile engineer if required, van will be provided.
• Any other related activities reasonably required e.g. to cover work in another depot.
• Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
• Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc.

This list is not exhaustive and may change.

Personality / Job Skills

From an engineering background with relevant qualifications, an enthusiastic person, proactive and with good initiative, organising skills and a flexible attitude. Works well with others. Outstanding safety awareness.

Computer Skills

Computer literate with good keyboard skills. Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Literacy and Numeracy

Must be a competent writer of business letters, emails and detailed technical reports.

Type of Contract

Permanent