Product Support Engineer — Live Events Systems

The Focusrite Group; High Wycombe; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading audio technology firm based in High Wycombe seeks a Product Support Engineer to master their products and provide exceptional customer service. The ideal candidate has experience in the live events industry, excellent communication skills, and the ability to multitask in a fast-paced environment. Responsibilities include training, customer support, and on-site project management. This full-time role offers a dynamic work environment with opportunities to travel.

Qualifications

• Experience in positions like Theatre Technician, Rigger, System Engineer is a plus.
• Willingness to travel and hold a UK Driving License is important.
• Ability to work unsupervised after training.

Responsibilities

• Master and support current and legacy products.
• Act as a brand ambassador at trade shows.
• Provide training to the Service team.
• Manage customer enquiries and provide excellent support.
• Support on-site commissioning of projects.

Skills

Experience in live events industry

Proficiency in Microsoft Office

Excellent communication skills

Attention to detail

Ability to multitask

Education

Degree in relevant subject (preferred)

Job description

A leading audio technology firm based in High Wycombe seeks a Product Support Engineer to master their products and provide exceptional customer service. The ideal candidate has experience in the live events industry, excellent communication skills, and the ability to multitask in a fast-paced environment. Responsibilities include training, customer support, and on-site project management. This full-time role offers a dynamic work environment with opportunities to travel.