Product Support Engineer | Live Events & Rigging

Focusrite Audio Engineering Limited; Flackwell Heath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading audio engineering company is seeking a Product Support Engineer to join their team in Flackwell Heath, UK. The ideal candidate will master product knowledge, provide excellent customer service, and manage client inquiries. Experience in the live events industry is essential, along with good communication skills and proficiency in Microsoft Office. This role offers a full-time position with a focus on assisting customers and enhancing product offerings.

Qualifications

• Experience in the live events industry, preferably as a Theatre Technician or Rigger.
• Willingness to travel to events with a UK Driving Licence.
• Ability to work unsupervised after training.

Responsibilities

• Master products to support and inform customers effectively.
• Manage customer inquiries and provide quotations using internal software.
• Engage with market trends to enhance OutBoard sales.

Skills

Customer service

Strong communication skills

Attention to detail

Problem-solving

Initiative

Multitasking

Education

Degree in Theatre Production or related field

Tools

Microsoft Office

Job description

A leading audio engineering company is seeking a Product Support Engineer to join their team in Flackwell Heath, UK. The ideal candidate will master product knowledge, provide excellent customer service, and manage client inquiries. Experience in the live events industry is essential, along with good communication skills and proficiency in Microsoft Office. This role offers a full-time position with a focus on assisting customers and enhancing product offerings.