Product Success Manager - London

CommerceIQ; City Of London; Hybrid; GBP 61,000 - 89,000; Full time

Job summary

A digital commerce platform company in London seeks a Product Success Manager to guide customers in leveraging AI capabilities and streamline their operations. The role integrates technical and consulting skills to maximize the value of the CommerceIQ platform, requiring a Bachelor’s degree and 4-8 years of relevant experience. Offered salary ranges from £61,000 to £89,000 per year, along with comprehensive benefits.

Benefits

Private medical insurance

Life insurance

Gym reimbursements

Stock options

25 additional holidays

Global Recharge Fridays

Qualifications

• 4-8 years of experience in solution consulting or technical account management.
• Proficiency in navigating and configuring enterprise platforms.
• Hands-on experience with configuring data pipelines and reports.

Responsibilities

• Lead technical discovery processes to understand customer needs.
• Consult on best practices for utilizing CommerceIQ data models.
• Help customers harness AI capabilities to drive efficiency.

Skills

Solution consulting

Technical account management

Customer-specific training

AI capabilities

Data interpretation

Communication skills

Education

Bachelor's degree

Tools

Business Intelligence (BI) tools

SQL

Job description

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries.

The Role:

As a Product Success Manager, you will be a customer-facing consultative partner who blends commercial expertise with technical proficiency to accelerate value realization and drive adoption of the CommerceIQ platform. This role integrates elements of solution consulting, forward-deployed engineering (FDE), and product enablement, with a strong focus on technical discovery, platform configuration, and embedding CommerceIQ into customers’ commercial and operational workflows.

You will guide customers in leveraging CommerceIQ’s AI capabilities to unlock insights, automate actions, and drive scalable outcomes. Acting as a strategic advisor, you will translate client goals into measurable, repeatable use cases and operationalize them as platform workflows—helping customers streamline decision-making, drive business outcomes, and maximize the value of their investment in CommerceIQ.

This is a high-impact role for professionals who thrive at the intersection of technology and business, with the ability to both configure solutions and guide customers through the change management and operational integration required to achieve sustained success.

Location / Travel:

• This position is hybrid from London, England with approximately 25% travel expected to client locations.

What You'll Do:

• Lead technical discovery processes to understand data flows, integration requirements, and operational needs, translating these into effective product configurations and workflows.
• Act as a platform subject matter expert, providing support for complex inquiries and hands-on configuration of key features and modules.
• Provide consultation on best practices for utilizing CommerceIQ data models and dashboards, guiding customers in interpreting platform insights to inform strategic commercial decisions.
• Partner closely with customer contacts and internal technical teams to understand customer concerns and issues, and identify trends and priorities for unlocking best-in-class enablement.
• Help customers harness CommerceIQ’s AI capabilities to drive efficiency, improve execution, and scale their retail media and ecommerce strategies.
• Serve as an internal ecommerce expert for strategy and product development AI initiatives.
• Collaborate with internal teams to operationalize workflows that contribute to measurable business outcomes.
• Configure key components of the platform to support adoption and value delivery, including data ingestion, metric creation, report and dashboard setup, basic context engineering, and AI agent setup.
• Deliver customized, persona-specific onboarding and enablement sessions for diverse sets of commercial and operational teams.

What You'll Bring:

Education:

• Bachelor’s degree required; advanced degree is a plus.

Technical & Consulting Skills:

• 4-8 years of experience in solution consulting, pre-sales engineering, field data engineering, or technical account management within a SaaS/analytics environment is required.
• Proficiency in navigating and configuring enterprise platforms, ideally with exposure to retail media, eCommerce analytics, pricing systems, or CPG/retail data workflows.
• Hands-on experience with configuring data pipelines, metrics, reports, or automated workflows within a SaaS platform.
• Ability to design and deliver impactful, customer-specific training programs and documentation.
• Familiarity with low-code tools to configure AI-driven workflows or agents and data interpretation, SQL, dashboards, or Business Intelligence (BI) tools.
• Experience working with AI-driven platforms or products, including the ability to translate AI capabilities into actionable customer use cases and measurable business outcomes.
• Comfort engaging with both technical and business stakeholders to align platform usage with commercial objectives.
• Exceptional ability to build trusted, consultative relationships with senior business and technical stakeholders.
• Strong commercial acumen and understanding of operational workflows within CPG, retail, or eCommerce environments.
• Excellent communication and storytelling skills, with the ability to translate technical concepts into actionable business value.
• Experience in driving adoption and change management across cross-functional customer teams.
• A proactive, outcome-oriented mindset, focused on enabling customer success and value realization at scale.

Compensation and Benefits:

The typical base pay range for this role is: £61,000 - £89,000/per year.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses.

You will also receive access to comprehensive private medical insurance, life insurance, monthly reimbursements for gym, phone, and internet, public holidays off, quarterly Global Recharge Fridays, and a further 25 working days' holidays.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.