Product Specialist, Pyro

Metso Corporation; York and North Yorkshire; Remote; GBP 45,000 - 60,000; Full time

Job summary

A leading technology company in the UK is seeking a Product Specialist for Pyro Products. This role involves resolving technical queries, delivering support, and defining proposals. Candidates should have a Bachelor's degree in engineering and at least 5 years of relevant experience, with strong problem-solving and organizational skills. Join us to make a significant impact in sustainable solutions for the minerals and metals industries.

Benefits

Occupational healthcare

Generous benefits plan

Hybrid working possibilities

Extensive learning opportunities

Qualifications

• 5+ years of experience in technical support or engineering roles within an applicable industry.
• Experience in technical documentation and knowledge management is preferred.
• Familiarity with lime, coke, iron, and paper processing plants is advantageous.

Responsibilities

• Act as the technical expert for Pyro Products, delivering advanced support.
• Resolve technical queries and incidents promptly.
• Define and scope complex proposals in collaboration with engineering and sales.

Skills

Technical support experience

Problem-solving skills

Customer satisfaction focus

Organizational skills

Communication skills

Education

Bachelor’s degree in engineering or relevant experience

Tools

CAD software

EDM/Enovia systems

Job description

Product Specialist, Pyro

Primary Location: York, PA, US

Job posting end date: 12/19/2025

Introduction

Join Our Team as Product Specialist for Pyro Products! Metso Pyro business delivers world‑class thermal processing solutions for minerals, metals, and waste‑to‑energy industries. Our aftermarket services ensure the continued performance, reliability, and efficiency of complex equipment such as rotary kilns, coolers, and complete pyro processing systems operating in high temperature, demanding environments and delivering world‑class customer support throughout the equipment lifecycle. International travel may be required, up to 15% of the year.

In this role, you will resolve technical queries, define and scope highly technical proposals, and ensure the highest standards of technical knowledge management. You will also play a key role in responding to customer problems, developing technical training materials, participating in customer meetings and seminars, and supporting our Global Quotation Support (GQS) and Proposal teams. If you are passionate about technical excellence, knowledge sharing, and customer satisfaction, we invite you to apply and make a significant impact at Metso.

What you’ll do

• Act as the technical subject matter expert for Pyro Products, delivering advanced support and troubleshooting.
• Resolve technical queries and incidents promptly with effective solutions.
• Define and scope complex proposals in collaboration with engineering, sales, and product teams.
• Represent Metso in customer meetings and seminars, showcasing product expertise.
• Create and maintain technical training materials for internal teams and customers.
• Provide first‑level support to Global Quotation Support (GQS), including documentation retrieval.
• Deliver customized technical solutions and clear value propositions for customer proposals.
• Manage technical knowledge resources such as white papers, work instructions, and resolution databases.
• Review inspection reports and recommend actions to resolve issues and prevent recurrence.

Who you are

• Bachelor’s degree in engineering, engineering technology, or equivalent experience required.
• 5+ years experience in technical support, product development, or engineering roles within an applicable industry.
• Experience with CAD software and EDM/Enovia systems preferred.
• Familiarity with the broad range of lime, coke, iron and paper and pulp processing plants is advantageous.
• Process and application knowledge is a plus.
• Experience in technical documentation, knowledge management, and customer support preferred.
• Passionate and engaging, focused on improving operations and customer satisfaction.
• Ability to organize, prioritize, and manage multiple assignments with accuracy and attention to detail.
• Demonstrated ability to build productive relationships and solve problems effectively.

What’s in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

For additional information, please contact Ashley Koepke, Sr. Talent Acquisition Specialist at [e-mail].

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end‑to‑end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.