Product Services Agent (Part-Time)

Genius Sports; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A global sports technology company in the UK is seeking a passionate individual for a customer support role in their Free-to-Play department. The position involves providing support for digital games, monitoring products during live events, and testing gaming experiences. Ideal candidates are students interested in sports tech, willing to work flexible hours, and possess excellent communication skills. This role offers exposure to various business areas and the chance to grow within the company.

Benefits

Exposure to all areas of the business

Opportunity to work on diverse products

Friendly team environment

Qualifications

• Ability to manage an inconsistent schedule.
• Willingness to take on additional shifts during busy periods.
• Comfort working with remote teams.

Responsibilities

• Provide customer support for the games via Zendesk.
• Monitor products to ensure smooth operations during live events.
• Conduct testing of gaming products.

Skills

Customer support experience

Monitoring products during live matches

Proactive problem-solving

Empathy in communication

Ability to work outside standard hours

Education

Student or graduate in relevant field

Tools

Zendesk

Job description

A Bit About Us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners.

What We Do

Sportstech

Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.

Video

Fully automated streaming technology, production and distribution services that help showcase sports to the world.

Sportsbook

Everything a sportsbook operator needs to manage their operation and grow profits — all powered by the finest live sports data available.

Media & Engagement

We help brands and publishers engage and monetise sports fans with personalised campaigns and content they’ll love.

Free-to-Play Department

Love Sports and Digital Games?

Then you’ll love working in the Free-to-Play department! The Free-to-Play team specialises in building and operating digital fan engagement products — including fantasy and predictor games, trivia, polls, and more. We partner with leading media companies and sports organisations around the world, spanning sports like football, baseball, soccer, golf, and rugby. Our clients include the NFL, MLB, FIFA, EWC, News UK, PGA, FIBA, AFL, and MLS — just to name a few.

What You Will Be Doing, Primarily:

• Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk). This typically involves answering questions and identifying any issues that need investigation.
• Monitoring our products during live matches and events to ensure smooth operation, escalating issues as needed.
• Performing dedicated testing of our products (basically playing the games we build!).
• A chance to build meaningful experience that opens the door to future full-time opportunities within the company.

What We Offer

• Exposure to all areas of the business, with future opportunities to work in our offices around the world.
• The chance to work on an exciting range of products with great clients.
• An amazing team that makes coming to work something to look forward to.

The Team

You’ll report to the Head of Support and work with a global team of Client Delivery Manager, Account Managers, Designers, Developers, QA and other Support staff. When you come into the office, you'll be surrounded by all areas of the Genius business.

Personal Attributes

• Passionate about sports and digital experiences
• Authentic, enthusiastic, curious and proactive nature
• Ability to prioritise tasks effectively and work collaboratively
• A student looking to get into the sports tech industry
• Comfort working with remote teams and different communication styles
• Empathy and professionalism when communicating with users
• Willingness to work unusual hours given the global nature of sports

Requirements

• Ability to work hours outside standard business times including at least one weekday shift and one weekend shift per week.
• Willingness to take on additional shifts (2 per week) during busy periods (e.g., EPL, NFL, AFL/NRL season starts).
• Ability to manage a sometimes inconsistent schedule as needs fluctuate throughout the year.

Equal Opportunities

Genius Sports Group is proud to be an equal opportunities employer. We recognise and celebrate the benefits that a diverse and inclusive workforce brings to our business, our customers and our people. We welcome and consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation, or any other status protected by applicable law.