Product Owner - Managed Desktop Services

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global service provider in Solihull is seeking a Product Owner for Managed Desktop Services. The role involves leading and defining the strategic vision while managing device technologies and ensuring compliance. Ideal candidates will have strong technical skills and over 5 years' experience in desktop infrastructure. The position offers a competitive salary, hybrid working, and various benefits including healthcare and career development opportunities.

Benefits

Company car

Private healthcare

Bonus scheme of up to 10%

Flexible working considered

Pension – 6%

Health and wellbeing support

Qualifications

• Proven leadership of cross-functional teams.
• Strong commitment to user experience.
• Ability to obtain SC clearance.

Responsibilities

• Align Managed Desktop Service with business objectives.
• Translate stakeholder requirements into a product backlog.
• Ensure high-quality device builds and configurations.
• Manage multiple suppliers for service delivery.
• Monitor KPIs for performance and user satisfaction.

Skills

Strong Windows 11 knowledge

Experience with MDT, WDS, Autopilot

Proficient in SCCM

Understanding of ISO 27001

Basic networking skills

Familiar with ITIL and Agile

Strong analytical skills

Excellent communication

Customer-focused

Adaptable to fast-paced environments

Education

5+ years in EUC/desktop infrastructure

2+ years in Product Owner/Product Management

Tools

SCCM

Intune

GPOs

Endpoint security tools

Job description

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors. Personal growth, achievement and development won’t be hard to find. You’ll also work with great people, in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

Product Owner – Managed Desktop Service – Hybrid – Solihull, B91 3QJ. Full Time, Permanent. Band 3 / Competitive Salary.

Here at Serco, we are seeking an experienced, strategic, and technically adept Product Owner for our Managed Desktop Service (MDS). A role critical to how thousands of colleagues receive and use their desktop and laptop devices every day.

As Product Owner, you will lead, define, and deliver the strategic vision for our Managed Desktop Service. You will oversee device management technologies such as SCCM, Intune, and Autopilot, ensuring effective deployment, configuration, monitoring, security compliance, and lifecycle management across the entire desktop estate. Working closely with stakeholders and multi‑supplier delivery partners, you will translate needs into a clear product backlog, set the direction for development, and maintain financial control of the Managed Desktop Products.

This is a leadership role for someone with deep technical appreciation, excellent communication skills, and proven experience delivering high‑quality, reliable IT services within an agile product model.

Responsibilities

• Align the Managed Desktop Service with business objectives and drive modernisation.
• Translate stakeholder requirements into a prioritised product backlog.
• Guide delivery teams to ensure high‑quality device builds, deployments, and configurations.
• Oversee the full device lifecycle: obtain, build, and make it compliant.
• Manage multiple suppliers to ensure seamless end‑to‑end service delivery.
• Ensure security, compliance, and regulatory standards are met.
• Lead patching, updates, and compliance reporting.
• Monitor KPIs to ensure performance, reliability, and user satisfaction.
• Support incident and problem resolution and drive continuous improvement.
• Maintain accurate device inventory, documentation, and knowledge bases.

Requirements

• Strong Windows 11 knowledge (with basic macOS).
• Experience with MDT, WDS, Autopilot, and application packaging.
• Proficient in SCCM, Intune, GPOs, and endpoint security tools.
• Understanding of ISO 27001, GDPR, and Cyber Essentials.
• Basic networking skills (TCP/IP, DNS, DHCP, VPN).
• Familiar with ITIL and Agile/Scrum practices.
• Proven leadership of cross‑functional teams and multiple priorities.
• Strong analytical, problem‑solving, and data‑driven decision‑making skills.
• Excellent communication and stakeholder influence.
• Budget and supplier management capability.
• Customer‑focused; able to explain technical concepts simply.
• Strong commitment to user experience and service quality.
• Adaptable to fast‑paced, changing environments.
• 5+ years in EUC/desktop infrastructure and 2+ years in Product Owner/Product Management roles.
• Beneficial certifications: CSPO, ITIL4, MS‑102, MD‑102, SC‑900.
• Ability to obtain SC clearance.

Why Serco

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across five vital sectors. Personal growth, achievement and development won’t be hard to find. You’ll also work with great people, in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

Benefits

• Company car
• Private healthcare
• Bonus scheme of up to 10%
• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in public services
• Company passion for diversity and inclusion
• Serco discounts (cinema, Merlin entertainment, online shopping, mobile phone plans, leisure centre memberships)
• Health and wellbeing support (Employee Assistance Programme, Simply Health Cash Plans, etc.)
• Career development training (role‑specific training, leadership coaching, formal study, etc.)
• Safe and supportive culture

We look forward to receiving your application and learning how you can contribute to our mission of delivering essential services to the nation.