Product Owner — Enterprise SaaS, Customer Impact

Understanding Recruitment; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working from London

Job summary

Understanding Recruitment is seeking a Product Owner for a growing SaaS business. You will own and prioritise backlogs, translate strategy into user stories, and collaborate with engineering and design to deliver impactful software for large, complex organisations.

You will run customer discovery sessions, analyze feedback and metrics, and explore AI-enabled enhancements to products and internal workflows. Hybrid working from London is offered.

Qualifications

• 3+ years' experience as a Product Owner in a SaaS environment.
• Experience writing high-quality user stories and acceptance criteria.
• Comfortable using product metrics and customer feedback to drive decisions.
• Passion for solving customer problems rather than just delivering features.

Responsibilities

• Own and prioritise one or more product backlogs.
• Translate product strategy into clear user stories and acceptance criteria.
• Work with Engineering throughout the Agile delivery lifecycle.
• Run customer discovery sessions to understand user needs.
• Use analytics and product metrics to shape future development.
• Collaborate with Product, Engineering, Design and Customer Success to deliver outcomes.
• Explore how AI and emerging technologies can enhance products and internal processes.

Skills

Backlog ownership

User stories

Acceptance criteria

Agile delivery

Customer discovery

Product metrics

Cross-functional collaboration

AI awareness

Tools

Jira

Job description

I'm working with a growing SaaS technology business that's looking to hire an experienced Product Owner to help shape the future of a market-leading enterprise platform used by large, complex organisations.

This is an opportunity to own meaningful product outcomes rather than simply managing a backlog. You'll work alongside Product Managers, Engineers, UX Designers and Customer Success teams to solve real customer problems and deliver software that makes a tangible impact.

What you'll be doing:

✅ Owning and prioritising one or more product backlogs

✅ Translating product strategy into clear user stories and acceptance criteria

✅ Working closely with Engineering throughout the Agile delivery lifecycle

✅ Running customer discovery sessions and workshops to truly understand user needs

✅ Using customer feedback, analytics and product metrics to shape future development

✅ Collaborating across Product, Engineering, Design and Customer Success to deliver valuable product outcomes

✅ Exploring how AI and emerging technologies can enhance both products and internal ways of working.

What they're looking for:

• 3+ years' experience as a Product Owner within a SaaS environment
• Experience writing high-quality user stories and acceptance criteria
• Comfortable working with product metrics and customer feedback
• Passion for solving customer problems rather than simply delivering features.

Nice to have:

• Enterprise software experience
• Workflow or case management products
• AI-enabled products
• Accessibility knowledge (WCAG)

Why apply?

💡 Work on a product with genuine customer impact

📈 Join a growing technology business where Product has real influence

🤝 Collaborative engineering and product culture

🏡 Hybrid working from London

If you're a Product Owner who enjoys turning customer problems into valuable software and wants to help shape the direction of an established SaaS product, I'd love to hear from you.