Product Owner – Digital Knowledge & GenAI Solutions

Sky; Isleworth; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Free NOW subscription

Generous pension package

Private healthcare

Discounts at over 800 retailers

Job summary

A leading media company in the UK seeks a Product Owner for Digital Knowledge to drive strategy and improvements for customer experience. The ideal candidate will have proven product ownership experience, particularly in digital knowledge or customer experience, and will work closely with engineering and content teams. This full-time role emphasizes innovation, collaboration, and leveraging data-driven insights to enhance usability and effectiveness of knowledge solutions.

Qualifications

• Proven experience in product ownership with digital knowledge or customer experience domains.
• Hands-on experience with CMS and knowledge lifecycle management.
• Experience with AI-driven solutions like chatbots and generative systems.

Responsibilities

• Own the Digital Knowledge Product Vision and define a strategy to improve customer experience.
• Continuously assess knowledge content and run data-driven experiments.
• Lead the knowledge setup for Generative AI solutions.

Skills

Product Ownership

Digital Knowledge Management

Customer Experience Management

Agile Methodologies

Stakeholder Management

Tools

CMS

Experimentation Platforms

Job description

A leading media company in the UK seeks a Product Owner for Digital Knowledge to drive strategy and improvements for customer experience. The ideal candidate will have proven product ownership experience, particularly in digital knowledge or customer experience, and will work closely with engineering and content teams. This full-time role emphasizes innovation, collaboration, and leveraging data-driven insights to enhance usability and effectiveness of knowledge solutions.