Product Owner

JR United Kingdom; Warrington; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading software and services provider in Warrington seeks a Group Product Owner to define and deliver product strategy. The role involves tracking product performance and improving user experience through AI integration. Ideal candidates have experience in tech-enabled environments and strong stakeholder management skills. This position offers a hybrid work setup and generous benefits including holiday packages and healthcare plans.

Benefits

25 Days of Holiday + Bank

Birthday day off

Post-wedding leave

Growing family support

Healthcare cash plan

Pawternity Leave

Community Days

Qualifications

• Proven experience owning digital products in a tech-enabled or service-oriented environment.
• Excellent communication and stakeholder management skills.
• Fluency in user-centred design principles.

Responsibilities

• Define and deliver product strategy for one or more product areas.
• Own product performance, tracking key metrics for adoption and engagement.
• Champion simplicity and usability in product design.

Skills

Digital product ownership

Customer empathy

Strategic thinking

Stakeholder management

User-centered design

Agile methodology

Job description

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Location: (Hybrid 2-3 days per week in office) with monthly UK travel to other business units.

At Citation Group, our product vision is simple but ambitious: to become an essential part of our clients’ everyday operations. We’re building a connected ecosystem of software and services that help SMEs run more efficiently, stay compliant, and grow with confidence—all in one place.

Our product portfolio spans HR, Health & Safety, certification, and beyond, supporting both day-to-day tasks and long-term business goals. As a Group Product Owner, you’ll take full ownership of one or more products at the core of this vision. Whether it's improving onboarding flows, surfacing insights, streamlining certification, or unlocking new value through AI, you’ll help shape intuitive, high-impact experiences that deliver measurable value for clients and the business.

The role:

• Define and deliver product strategy for one or more product areas, ensuring alignment to group objectives and client needs.
• Own product performance—tracking, analysing, and improving key metrics such as adoption, engagement, satisfaction, and commercial contribution.
• Drive discovery and prioritisation, translating customer insight, business input, and market analysis into actionable product decisions.
• Shape product roadmaps that deliver both short-term value and long-term differentiation—balancing ambition with feasibility.
• Work directly with your engineering team, ensuring a well-maintained and clearly prioritised backlog that delivers value early and often.
• Champion simplicity and usability—ensuring products are intuitive, effective, and enjoyable to use for a range of customer personas.
• Embed AI tools and automation into internal product processes and client-facing features to enhance productivity, insight, and decision-making.
• Collaborate cross-functionally with Commercial, Service, Marketing, and Data teams to ensure joined-up planning and delivery.
• Ensure clarity of direction through high-quality briefs, user stories, documentation, and communication—guiding development with purpose.
• Act as the product expert, maintaining a deep understanding of your product’s role, performance, and opportunities for growth.

What are we looking for?

• Proven experience owning digital products in a tech-enabled or service-oriented environment.
• A commercially minded product thinker who blends customer empathy with business acumen.
• Strong strategic capability, combined with hands-on delivery experience.
• Excellent communication and stakeholder management skills—able to influence at all levels.
• Comfort working in environments with multiple brands, systems, or legacy constraints.
• Fluency in user-centred design principles, with a sharp eye for UX and simplicity.
• A pragmatic approach to Agile, focused on outcomes rather than rituals.
• Awareness of how AI tools (e.g., generative, predictive, assistive) can be applied to enhance user experience or operational efficiency.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!