Product Operations Associate London £55K – £75.5K

incident; Greater London; Hybrid; GBP 45,000 - 75,000; Full time

Benefits offered by this job

Private medical insurance.

Competitive annual leave.

First Friday off.

Enhanced pension.

Meaningful equity.

Unlimited AI spend.

Generous parental leave.

Two budgets that have your back.

Job summary

incident.io is hiring a Product Ops Associate to work closely with our Product Management team. You’ll help unlock leverage for product leaders, shaping decisions and executing on the basics as needed.

In this role you’ll navigate ambiguity, learn quickly, and earn trust to run cross‑functional initiatives—from documenting legal and financial setups for new regions to feeding customer feedback into Product.

Qualifications

• Experience in a fast-paced environment (startup, consulting, banking).
• High ownership and bias to action; you get things done.
• Fast learner with strong analytical thinking.
• Confident communicator who works well across functions.
• Comfortable with ambiguity and bringing clarity.

Responsibilities

• Partner with Product Managers to turn strategy into action.
• Build relationships across functions and drive initiatives.
• Break down complex problems into actionable steps and deliver results.
• Switch between projects and hands-on work, supporting Salesforce processes.
• Identify inefficiencies and implement systematic improvements.
• Tackle unglamorous tasks when needed to move the product forward.

Skills

Ownership

Fast learner

Analytical thinking

Cross-functional collaboration

Confident communicator

Tools

Salesforce

Job description

A little about us

incident.io is the AI software reliability platform trusted by engineering teams at Notion, Linear, Ramp and 2,000+ companies who can't afford downtime.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The Role

We're hiring a Product Ops Associate to work closely with our Product Management team.

This role is about is about giving leverage to our product leaders. You’ll pick up a mix of strategic and hands‑on work — sometimes shaping big decisions, other times rolling up your sleeves to get the basics right. Both matter. You might be driving projects like pushing through legal and financial documentation to get local branches set up across the world or ensuring that GTM is getting all relevant customer feedback back to Product. The common thread: it's important, and it needs doing well.

You’ll be dropped into unfamiliar situations. You’ll need to learn quickly, and be trusted to make good calls. You’ll need to be comfortable with ambiguity, happy to work things out from first principles, and confident context switching often. The work is not always glamorous (not much of startup work is!), but it’s always meaningful.

It’s a great fit for someone who’s curious, quick, and thrives in ambiguity. You’ll get a front‑row seat to how we build and scale products — ideal if you want to continue within an operations‑esque role or continue to work within some related product role. It’s also great if you want exposure to the scale‑up world before choosing where to specialise.

What that looks like day to day

• Acting as a right hand to our Product Managers: someone who can be trusted to just figure it out

• While you will be working in Product, you’ll be expected to build relationships and get stuff done with leaders across all functions

• Breaking down big, messy problems into actionable steps and delivering results

• Switching between projects (like figuring out how to extend the reach and stability of our telecom operations) and hands‑on work (like supporting our Salesforce application process)

• Spotting inefficiencies or gaps and putting systems in place to fix them

• Doing the unglamorous work when it matters because sometimes, that’s what’s needed

Who you are

• Experience in a fast‑paced environment (e.g. startup, consulting, banking, founding experience)

• High ownership and bias to action above all else, you get things done

• Fast learner with strong analytical thinking

• Confident communicator who works well across functions

• Comfortable with ambiguity, and quick to bring clarity

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all‑in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.