Product Operations Assistant- Rail

One Big Circle Ltd; Bristol; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Work-related training courses

Complimentary snacks and refreshments

Access to Bike to Work Scheme

Secure bike storage and shower facilities

Job summary

A technology company in Bristol is seeking a motivated individual to support their product team. Responsibilities include becoming an expert on the product, assisting with configuration, and delivering high-quality outcomes. The ideal candidate is technically curious, has strong communication skills, and a keen eye for detail. Benefits include work-related training, free snacks, and a Bike to Work Scheme.

Qualifications

• Ability to learn quickly and communicate technical information accurately.
• Strong interpersonal skills, both written and verbal.
• Experience in product or technical support roles preferred.
• Create quality documentation to assist service & operations.

Responsibilities

• Learn all aspects of the product and become a recognized expert.
• Understand customer requirements and build industry knowledge.
• Support delivery of projects and maintain product quality.
• Provide support to our service & operations team by creating quality documentation.
• Follow internal processes to maintain product and configuration quality.
• Perform product administration and configuration changes, both routinely and in response to arising customer and internal needs.
• Carry out proactive tasks to assist customers and monitor the performance of our product.
• Assist the product team in completing validation and ground-truth exercises of our machine learning models and positioning data.

Skills

Technical curiosity

Communication skills

Analytical skills

Detail-oriented

Organizational skills

Familiarity with productivity software

Interest in rail industry

Tools

MS Office/GSuite

Job description

About the Company

This range is provided by One Big Circle Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Be part of an award-winning workplace: The Sunday Times Best Medium-sized Technology Company 2025.

Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI, providing end-to-end solutions that allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award‑winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state‑of‑the‑art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market‑leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

We have built a culture where people feel supported, included, and empowered to do their best work. Our team is growing, and we’d love for you to be part of the journey.

Role Summary

You’ll play a key part in supporting our product team — learning the product inside out, assisting with configuration and administration, and helping to deliver high‑quality outcomes for our customers in the rail industry.

The role would suit someone technically curious, with a practical and pragmatic approach who feels they can both deliver precise, detail‑oriented work and yet also be flexible and responsive when required.

Candidates without directly comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills.

Responsibilities

• Learn about all aspects of our product including its administration to become a recognised expert within the business.
• Develop an understanding of our customers’ requirements, and build knowledge of the rail industry.
• Carry out tasks as directed by other members of the product team to support the delivery of projects and our product roadmap.
• Provide support to our service & operations team by creating quality documentation.
• Follow internal processes to maintain product and configuration quality.
• Perform product administration and configuration changes, both routinely and in response to arising customer and internal needs.
• Carry out proactive tasks to assist customers and monitor the performance of our product.
• Assist the product team in completing validation and ground‑truth exercises of our machine learning models and positioning data.

Personal Qualities and Experience

• The ability to learn quickly and accurately communicate detailed technical information.
• Strong interpersonal and communication skills – written, on the phone and in person.
• Strong analytical skills to interpret, analyse and perform tests robustly.
• Confident user of technology.
• A keen eye for detail – ability to execute detailed tasks accurately.
• Well organised.
• Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets).
• Familiarity with or enthusiasm for rail.
• Previous experience within a product or technical support role.

Company Benefits Include

• Work related training courses as required
• Complimentary snacks and refreshments including fresh fruit
• Access to Bike to Work Scheme
• Secure bike storage and shower facilities

How to Apply

Join an award‑winning team, named “The Sunday Times Best Medium‑sized Technology Company 2025”. At One Big Circle, you’ll be part of a fast‑growing team where your ideas and contributions are truly valued.

Please send your CV and covering letter to [e-mail]. Find out more about us at www.onebigcircle.co.uk.

Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.

Location: Bristol, England, United Kingdom