Product Manager - Scheme Management

HSBC Group; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

HSBC is seeking an experienced Product Manager - Scheme Management (Unsecured Lending) to lead our RTB card scheme work with Visa and Mastercard in the UK. You will shape scheme strategy, manage investments and governance, and work with global teams to maximise value and ensure compliance.

You’ll own end-to-end funding processes (approx. $25m annually), track scheme bulletins, and drive measurable outcomes while balancing risk, controls, and customer protection across the portfolio.

Qualifications

• Experience in cards (credit/debit) and/or product management, ideally with scheme exposure (essential).
• Strong analytical skills - turning large datasets into clear insights and actions.
• Solid financial acumen (e.g., commercials, claims reconciliation, high-level P&L thinking).
• Strong risk and control mindset with a practical approach to compliance and governance.
• Proven stakeholder management skills, including working with third parties/external partners.

Responsibilities

• Be the RTB product lead for Visa and Mastercard relationships.
• Track and assess scheme bulletins/announcements and land actions with the right teams.
• Manage scheme investment funds (c.$25m annually) focusing on smart allocation and measurable outcomes.
• Own end-to-end investment fund process: requests, approvals, delivery tracking, and benefits realisation.
• Oversee claims processing and reconciliation, aligned to accounting guidance and regulatory expectations.
• Run scheme governance for RBW, including monthly state-of-the-nation reporting and top priorities.
• Partner with global teams, RTB colleagues, Finance, and external stakeholders (Visa/Mastercard).
• Maintain change, impact, compliance, and controls across scheme activity.

Skills

Cards experience

Product management

Scheme exposure

Analytical skills

Financial acumen

Stakeholder management

Risk and controls

Compliance governance

Multi-team coordination

Third-party collaboration

Job description

We are currently seeking an experienced professional to join our team in the role of Product Manager - Scheme Management (Unsecured Lending). This is a great opportunity to take your card and product experience in a new direction, build your network, and help shape how we work with Visa and Mastercard across our UK Retail Transactional Banking (RTB) card portfolios. You'll join the Unsecured Lending Planning & Performance team, with a key role in the strategic and day-to-day management of scheme activity - making sure we stay on top of change, maximise value from scheme investment, and keep customers and the bank protected. If you want a role where you'll be close to the action, shaping scheme strategy and making investment work harder for customers and HSBC, this one's worth a look.

• Be the RTB product lead for our Visa and Mastercard relationships, escalating quickly when risks or customer impacts appear
• Track and assess scheme bulletins/announcements (pricing, fees, commercials), and make sure actions land with the right teams
• Manage scheme investment funds (c.$25m annually), focusing on smart allocation and measurable outcomes
• Own the end-to-end investment fund process: requests, approvals, delivery tracking, and benefits realisation
• Oversee claims processing and reconciliation, staying aligned to accounting guidance and regulatory expectations
• Run scheme governance for RBW, including monthly "state of the nation" reporting and top priorities
• Partner closely with global teams, RTB colleagues, Finance, and external stakeholders (Visa/Mastercard)
• Keep a firm grip on change, impact, compliance, and controls across scheme activity
  Experience in cards (credit/debit) and/or product management, ideally with scheme exposure (essential)
• Strong analytical skills - comfortable turning large datasets into clear insights and actions
• Solid financial acumen (e.g., commercials, claims reconciliation, high-level P&L thinking) (essential)
• Confidence managing multiple workstreams and disciplines at pace, without dropping the details
• Strong risk and control mindset, with a practical approach to compliance and governance
• Proven stakeholder management skills, including working with third parties/external partners
• A track record of improving processes and influencing others to land better outcomes
  If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution