Product Manager - Salesforce CRM - 9 months FTC

Carnival; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading UK cruise company is seeking a Salesforce CRM Product Manager to lead the development of their CRM capabilities. This full-time role, classified as CUK06, requires strong product strategy experience and offers a dynamic hybrid work environment. Candidates should possess an established track record in product roadmaps and business strategy alignment, alongside a collaborative mindset. Benefits include comprehensive learning opportunities and health insurance.

Benefits

Regular office events

Extensive learning and development opportunities

Minimum 25 days leave

Employee-led networks

Private medical and dental insurance

Life Assurance

Qualifications

• Experience in leading Salesforce product strategy, including sales cloud and data cloud.
• Track record of aligning product roadmaps with business strategy.
• Experience in creating prioritised backlogs and measurable outcomes.

Responsibilities

• Lead evolution of CRM capabilities to align with strategic goals.
• Develop product roadmaps, prioritise requirements, and own the product backlog.
• Oversee user testing and direct product implementation within teams.

Skills

Salesforce product strategy

Product roadmaps development

Complex business needs translation

Data architecture understanding

Job description

Overview

In our pursuit of excellence within our technology department here at Carnival UK, we're seeking individuals who bring a wealth of technical knowledge and expertise to our Sales Force CRM Product Manager role. At our core, we believe in the strength of a diverse and skilled team to drive our business forward. Your skills and qualifications are valuable to us.

Key Responsibilities

• Acts as a product manager for Salesforce CRM, leading the evolution of our CRM capabilities to align with strategic goals and deliver measurable impact.
• Prioritises product and service requirements, develops product roadmaps, and owns the product backlog.
• Oversees user testing, directs communications and training planning, and anticipates changes in user needs. Creates product retirement and transitioning plans.
• Oversees the implementation of products to the business, including engagement with relevant teams.
• Adheres to Corporate Policies and Procedures, including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within employee’s control.

Position Requirements

Our ideal candidates are those who possess not only the technical skills required for the role but also a passion for technology and a keen eye for detail.

• Experience in leading/owning a Salesforce product strategy, including sales cloud, data cloud, and loyalty cloud.
• Strong track record of shaping and delivering product roadmaps that align with long-term business strategy and customer value, balancing technical feasibility with commercial outcomes.
• Experience in translating complex business needs into prioritised backlogs, user stories, and measurable outcomes, ensuring alignment across technical and commercial teams.
• Solid understanding of modern data architecture and platform integration.

About You

You are someone who thrives in a collaborative environment yet can work with a high degree of accuracy and accountability. Your qualifications in technology are just the start; we're looking for a team member who is eager to learn, grow, and contribute to our collective success.

• Speaks up – Shares ideas and encourages team to do the same.
• Respects & protects – Builds relationships and inclusive teams. Safeguards the wellbeing and safety of others. Looks for more efficient and sustainable solutions that protect the environment.
• Improves – Promotes collaboration and compliance, drives for continuous improvement.
• Communicates – Talks openly about values and priorities and acts as a role model for others.

Why Join Us?

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered with an immediate start on a full-time basis, on a 9 month fixed term contract, with hybrid working including up to two days from home. We offer a dynamic and inclusive workplace where your work makes a real impact.

Beyond salaries and benefits, here’s what we offer:

• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave pro rata, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance

#LI-Hybrid
#CUK
#Job Functions: Information Technology; Marketing; Product Management
#LI-JG1