Product Manager - Rewards

JPMorganChase; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading global financial institution is seeking a Global Product Manager to enhance the customer experience by developing a Global Rewards Experience. The role requires strong stakeholder management, data analysis, and the ability to manage multiple priorities effectively. Candidates should have a proven track record in product management, balancing market requirements and controls. This position is based in London, UK, offering a dynamic opportunity to make a significant impact in fintech.

Qualifications

• Able to articulate product KPIs and monitor performance.
• Demonstrated ability to deliver against product roadmap.
• Experience balancing multiple priorities for roadmap definition.

Responsibilities

• Develop the Global Rewards Experience for customer loyalty.
• Balance requirements of markets, controls, and technology.
• Write requirements and criteria for features collaboratively.
• Pull stakeholders across backend, frontend, and markets.
• Be accountable for product performance and prioritization.
• Manage vendors to ensure compliance with SLAs.

Skills

Experienced product manager

Stakeholder management

Data analysis and modelling expertise

Ability to manage multiple priorities

Job description

We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK - but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way - meaning you'll have the opportunity to make a real impact.

As a Global Product Manager at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities will include accountability for building capabilities that can be tailored by Markets teams to local customer bases, while remaining unmistakeably a Chase product. Your peerless stakeholder management skills will enable you to get features into production that meet the firm's uncompromising standards on controls and risk while balancing the priorities of multiple markets.

Our Global Products team is at the heart of this venture, focused on getting smart ideas into the hands of our customers. We're looking for people who have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By their nature, our people are also solution-oriented, commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects - and depending on your strengths and interests, you'll have the opportunity to move between them.

While we're looking for professional skills, culture is just as important to us. We understand that everyone's unique - and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference - on us as a company, and on our clients and business partners around the world.

Job responsibilities

• Develop the Global Rewards Experience - how will we build a set of capabilities which offer customers in multiple markets an experience which builds long-term loyalty through personalised moments of joy, while allowing markets teams to tailor them to their customer base
• Balance the requirements of markets, controls and technology to determine the short and long term roadmap for the credit card product
• Write requirements and acceptance criteria for the features decided upon, collaborating with markets, design/content, platform and controls to ensure they are desirable, usable, feasible and viable
• Pull together the stakeholders required across backend, frontend, markets, controls, design, content etc required to deliver on the roadmap - and be accountable for that end to end delivery
• Be accountable for product performance, identifying weaknesses and prioritising improvements
• Manage vendors, ensuring they meet their SLAs while controlling costs
• Accountability for controls, ensuring that we continue to meet firmwide standards to manage risk and regulatory obligations

Required qualifications, capabilities, and skills

• Experienced product manager, able to demonstrate how they balanced multiple priorities to define a roadmap
• Able to articulate their product KPIs, how they monitored performance and how they improved it
• Data analysis and modelling expertise, able to translate customer data into customer insights
• A track record of delivery against a product roadmap
• Ability to manage multiple stakeholders and explain decisions clearly, logically, empathetically but firmly

Preferred qualifications, capabilities, and skills

• Experience within a loyalty or rewards setting, able to demonstrate how rewards partnerships were able to deliver commercial benefits
• Experience of managing existing and new vendor contracts
• Commercial modelling experience to pull together a business case that supports partnership decisions

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.