Product Manager - NEC Housing

Northgate Public Services; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading software solutions provider in the UK seeks a passionate Product Manager for NEC Housing. The successful candidate will shape and deliver innovative products for the Social Housing sector, focusing on enhancing customer engagement. Responsibilities include conducting market research, collaborating with clients to define requirements, and managing product documentation. Candidates should have experience in UK Social Housing and a strong knowledge of product lifecycles and Agile methodologies. Join us to make a positive impact on public services.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Qualifications

• Experience in UK Social Housing, as a customer or software solution provider.
• Strong knowledge of project lifecycle and timely project delivery.
• Experience in defining product enhancements and Agile development.

Responsibilities

• Conduct market research to understand market trends.
• Become the subject matter expert in your product area.
• Collaborate with customers to capture insights and shape requirements.

Skills

Experience in UK Social Housing

Project life cycle knowledge

UI/UX design

Agile product development

Presentation and communication skills

Tools

Figma

JIRA

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

NO AGENCIES PLEASE

*** Please note - Hybrid or remote subject to location ***

Job Description

Join us on an exciting journey as a Product Manager for NEC Housing!

You’ll play a pivotal role in shaping and delivering innovative products for the Social Housing sector covering areas such as case management, customer engagement, including our award-winning NEC Engage app! With over £8m annual investment in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively.

We’re looking for passionate individuals to join a dynamic team that’s focused on exceeding customer expectations, maximising intellectual property, and driving transformation across the sector.

From market assessment through to requirements decomposition, build support, and final test verification, you’ll ensure the NEC Housing platform empowers customers to meet the challenges they face.

Key Responsibilities

• Conduct market research to understand legislative, regulatory, competitive, and economic trends, as well as evolving market drivers.
• Become the subject matter expert in your product area, providing guidance to customers and internal stakeholders.
• Collaborate with customers through co-design workshops, user groups, and meetings to capture insights and shape requirements.
• Define customer business needs and objectives to ensure NEC Housing products meet or exceed expectations.
• Create requirements, user stories, and wireframes for new developments, working closely with development and QA teams to deliver solutions that achieve customer outcomes.
• Partner with Technical Authors to produce and review product documentation.
• Build business cases including market uptake, pricing, and margin analysis.
• Identify and manage any third-party requirements, liaising with suppliers and integrators as needed.
• Define and maintain the roadmap for your product area(s).
• Support Pre-Sales and Sales teams with bid responses, proposals, and quotations.
• Deliver presentations to internal and external audiences.
• Contribute to product launch activities.

This is your opportunity to shape NEC Housing products and guide customers toward best practices. Future growth and progression within the Product Team or wider business await the successful candidate.

Qualifications

Essential Criteria

• Experience in UK Social Housing, either as a customer or software solution provider.
• Strong knowledge of project life cycle, methodologies, and delivering projects on time and within budget.
• Experience defining product enhancements, UI/UX design, and Agile new product development.
• Experience with housing management systems or related software.
• Experience working with Document Management, Case Management and/or Customer Engagement solutions.
• Excellent presentation and communication skills.
• Full, valid UK/EC driving licence for travel.

Desirable

• Proven ability to build relationships and understand client perspectives.
• Effective time management and resource allocation.
• Strong decision-making skills.
• Experience in end-to-end product life cycle management.
• Experience designing digital solutions for the social housing sector, including mobile apps and web platforms.
• Proficiency in tools such as Figma and JIRA.

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salarylife assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.