Product Manager - Lending

Manchester Digital; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working from abroad

Job summary

A leading financial technology firm in Manchester is seeking a Product Manager to shape borrowing experiences. The role requires collaborating with teams to drive product vision and engagement, focusing on UK lending. Candidates should have experience in product roles, ideally within lending and be passionate about the transformative journey at the firm. The position offers a flexible hybrid work model, allowing for collaboration in the office and from abroad.

Qualifications

• Strong experience in product role, ideally UK lending focused.
• Passionate about Product and comfortable in Agile team.
• Experience with lending platforms or CRM platforms.
• Proactive and outcomes-focused, owning product success.

Responsibilities

• Work closely with front-end product manager to deliver customer experience.
• Own strategy and vision for marketing lending platforms.
• Support single customer view to engage strategies.
• Manage LendX back-end roadmap and quarterly OKRs.

Skills

Product management

Agile methodologies

Customer engagement strategies

Collaboration

Job description

Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer‑to‑peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

About the team

The LendX Tribe at Zopa is responsible for in-app borrowing experiences here at Zopa. The tribe is crucial to enabling Zopa’s mission to become the ‘Home of Money’ for our customers, creating innovative borrowing features and propositions that customers love. We want Zopa to be our customers first thought when they want to borrow money, because we are transparent, make borrowing simple, reward loyalty and flex as our customers lives do.

The Product Manager will be joining at a crucial time and support in shaping the team’s future direction, with a team of dedicated back‑end engineers to deliver our target borrowing experiences working hand in hand with a dedicated front‑end Product Manager.

The impact of this role cuts across all Zopa products, requires innovative thinking and offers the real opportunity to create, build and launch market leading borrowing experiences working with stakeholders from across Zopa. It is an opportunity to make real impact on our journey to become the Home of Money.

A day in the life

• Work closely with the front‑end product manager in the LendX team to deliver their target customer experience vision leveraging our market leading technology platforms.
• Own the strategy and vision for our marketing and existing customer lending platforms, whilst collaborating closely with other platform owners e.g. credit decisioning to deliver the short and long‑term business strategy.
• Support a bank‑wide single customer view to power our customer engagement strategies.
• Day to day delivery of the LendX back‑end roadmap owning quarterly OKRs and outcomes that enable the strategy.
• Close collaboration with all product areas within Zopa to manage prioritisation of key lending outcomes for existing customers across all areas of the business.
• Build close relationships with key stakeholders such as all Product areas, Compliance, Risk, Legal, Operations & Finance to collaborate on improving payments processing.

About you

• You bring strong experience in a product role. Ideally this experience will be UK lending focused at a Fintech, or consumer facing Financial Institution.
• You’re passionate about Product and comfortable working in an Agile product team environment.
• Ideally you have Product experience with lending platforms and / or CRM platforms.
• You are excited by Zopa’s journey that we’re on and full of ideas to help us continue to grow.
• You’re outcomes focused and highly proactive. You take ownership of the product’s success, including where this goes beyond your immediate remit.
• You have experience acting as a leader in cross‑functional teams. When you think about who your “team mates” are, your “go‑to” would be engineering, product peers and wider business stakeholders.

At Zopa we value flexible ways of working.

We value face‑to‑face collaboration and a good work‑life balance. This hybrid role requires you to come to our Manchester office 2‑3 days a week. (WeWork, Dalton Place, 29 John Dalton Street, M2 6WF.)

You’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Diversity Statement

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.