Product Manager (Junior)

JAM IT Consultancy Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology consultancy in the UK is looking for a talented Product Manager. The role involves overseeing product development from creation to implementation while maximising customer satisfaction. Ideal candidates have a Bachelor's degree and at least two years of relevant experience, particularly in IT or Cloud communications. Excellent communication and time management skills are essential.

Qualifications

• 2+ years of experience in a customer-facing role.
• Experience as a Product Manager or Specialist.
• Experience in IT/Cloud communications is a plus.

Responsibilities

• Identify customer needs and business requirements for product development.
• Prioritise workload for product development.
• Act as a product specialist for assigned products.
• Gather customer feedback for product improvement.

Skills

Communication skills

Time management

Customer satisfaction interpretation

Education

Bachelor’s Degree in a relevant subject

Job description

Overview

From our clients omni-channel cloud contact center solution to our bespoke integration systems, we use cutting-edge technology to transform communications and make mass personalization a reality. This includes their development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide.

Our clients are looking for a talented Product Manager to support our clients exceptional Product team based in Berkshire.

Product Managers are responsible for a range of products for the duration of their lifecycle. They oversee product creation, development, implementation and subsequent evolution with a focus on maximising product monetisation, usage and customer satisfaction.

Responsibilities

• Identify customer needs/business requirements for product development. Collate and refine requests into final design briefs.
• Prioritise workload for product development.
• Make design decisions that demonstrate delivery of design specifications.
• Ensure product changes are in line with the overall business strategy.

Working with Other Departments

• Act as a product specialist and “go-to” person for assigned products. Provide product knowledge to Sales and Solution Consultants to assist with bids.
• Share delivery timeframes with the Project Management team.
• Liaise with Engineering Services to ensure the priority of bugs is understood.
• Provide internal training or awareness of products as required.
• Evangelise the product internally and externally.
• Develop and deliver training to Sales and other departments as required.

Updating and Engaging with Customers

• Contribute to monthly webinars to brief customers on product news.
• Contribute to the quarterly Product Roadmap.
• Contribute to the running of quarterly user forums to receive feedback and updates from users.
• Arrange and chair meetings with customers to share product vision as required.
• Gather customer feedback to determine ways that the product could be improved.

About You

• Bachelor’s Degree in a relevant subject, 2:1 or above.
• Good experience in a customer-facing role, typically of at least two years.
• Experience as a Product Manager or Specialist, with specific experience of product lifecycles and design processes.
• Experience in the IT/Cloud communications industry is a plus.
• Excellent written and verbal communication skills.
• Good time management and prioritisation skills.
• Ability to interpret customer requests and provide high levels of customer satisfaction.