Product Manager II

RELX; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading global information and analytics company in London is seeking a Product Manager II to optimize the author services ordering journey. The role requires strong e-commerce experience and customer empathy. You will collaborate with UX, engineering, and data teams to deliver impactful solutions that enhance customer experiences and support business growth. Benefits include a generous holiday allowance, health screening, and a competitive pension scheme.

Benefits

Generous holiday allowance

Health screening

Private medical benefits

Contributory pension scheme

Employee discounts scheme

Qualifications

• Demonstrated ability to communicate with product managers, engineers, and stakeholders.
• Experience in delivering products in an e-commerce environment.
• Ability to work independently and adapt to changing priorities.

Responsibilities

• Lead the discovery and delivery of optimizations to the ordering experience.
• Formulate problem statements and define hypotheses for testing.
• Drive the product lifecycle from planning to release.

Skills

Excellent communication skills

E-commerce experience

Customer empathy

Self-starter

Job description

Overview

Would you enjoy working on our cutting-edge products?

Are you passionate about delivering seamless, intuitive online ordering experiences that truly meet customer needs?

About the Business

Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About our Team

Elsevier’s Submissions product team supports researchers with the submission of millions of manuscripts annually, as well as the peer-review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.

We are a data-driven, customer-focused team who are passionate about building solutions that solve our users’ problems. We are curious, collaborative, reliable partners who work in an open environment to explore new possibilities beyond current constraints.

About the role

As a Product Manager II in our Author Services team, you will play a pivotal role in transforming our author services ordering journey, ensuring it is customer-centric, efficient, and innovative. This is your opportunity to lead impactful initiatives that support the global research community and drive business growth.

The ideal candidate brings strong e-commerce experience, a deep sense of customer empathy and the confidence to advocate for data-backed decisions with stakeholders. You should be comfortable working independently and adaptable to evolving priorities. Your hypothesis-driven approach—testing, learning, iterating—will be key to managing risks and driving continuous innovation. Collaboration is essential, as you’ll work closely with UX, engineering, data teams and a network of business stakeholders to deliver impactful results that enhance our customer experience and fuel business growth.

Responsibilities

• Lead the discovery and delivery of optimisations to the ordering experience for our author services customers
• Review product data, customer feedback, the competitive landscape and work with internal stakeholders to identify product opportunities
• Formulate problem statements and define hypotheses that you test through experimentation and iteration
• Build a prioritised discovery/delivery roadmap that works towards outcomes aligned to business value
• Drive the product lifecycle, from planning to release

Requirements

• Excellent communication skills with demonstrated ability to communicate with product managers, analysts, user experience experts, engineers, and business stakeholders alike
• Have delivered products and/or services in an ecommerce environment
• Highly developed customer empathy, balanced with business and commercial focus
• Experience of the end-to-end product management lifecycle, from understanding user needs to conceptualization to execution to post-release management
• Self-starter: ability to work independently, adapting your approach as required
• Ownership of development and career

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

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