Product Manager-Customer Platforms (CRM / FSM / CPQ / Ecommerce)

Spirax-Sarco Engineering; Cheltenham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An engineering firm based in the UK is looking for a Product Manager for Customer Platforms. In this hands-on role, you will maximize the return on investment in CRM/FSM/CPQ/Ecomm systems by driving adoption, improving data integrity, and ensuring the technology meets business needs. Responsibilities include leading teams, budget management, and cross-functional collaboration to enhance system use across the organization. Competitive salary and benefits offered.

Benefits

Competitive salary

Flexible working

27 days holiday allowance

Private healthcare

Enhanced pension plan

Life assurance

Share Ownership Plan

Qualifications

• Experience managing complex business environments with multiple systems.
• Proven delivery experience in both Waterfall and Agile methodologies.
• Experience in the full software development life cycle.

Responsibilities

• Maximize ROI in CRM/FSM/CPQ/Ecomm systems.
• Lead business and process change implementation.
• Champion the adoption of technology solutions across the organization.

Skills

Agile methodologies

Stakeholder engagement

Analytical skills

Change management

Education

ITIL Foundation

Prince2 or equivalent

Job description

Product Manager – Customer Platforms (CRM / FSM / CPQ / Ecommerce)

To maximise the return on investment in the CRM/FSM/CPQ/Ecomm systems by optimising understanding, consistency of use, adoption, data integrity and requests for development across Spirax Group. This is a hands‑on role, requiring regular work with other stakeholders and cross‑functional teams acting as a bridge between the technical and service innovation/business development teams to ensure the technology solutions are practical and meet the needs of the business. The role will also be required to develop ongoing training, implementation and communication plans to drive consistent and effective use of the CRM/FSM/CPQ/Ecomm products across our teams.

Objectives and responsibilities

• Lead and develop high‑performing teams, supporting agile working practices and a modern delivery culture across the business landscape.
• Budget responsibilities of c£1.2M, budget vs actual monthly analysis, with a target of ±5%.
• Lead on business and process change implementation, providing input and solutions in relation to the CRM/FSM/CPQ/Ecomm products, while working within the architecture standards and Global Model.
• Lead on a consistent and appropriate adoption of the CRM/FSM/CPQ/Ecomm products across our Group, while driving training services group‑wide.
• Ensure the approach to data integrity / data quality in the system(s) is regularly reviewed and action taken to ensure consistency and reduce duplication or inaccuracy, while working with our MDM global teams.
• Champion adoption of the CRM/FSM/CPQ/Ecomm creating a wider understanding of the value it brings.
• Work with teams across Spirax Group to identify priority areas for development that have the most impact, revenue or improved ways of working.
• Work closely with IT and Digital teams, in addition to our suppliers, to deliver maximum benefit from the CRM/FSM/CPQ/Ecomm products.
• Identify areas where the system is under‑used or could provide improved ways of working and raise with the appropriate managers.
• Develop dashboards/reports which can be regularly updated with key performance information and shared with managers across the Spirax Group.

Experience and skills

• Experience working in a complex business environment, with multiple system environments to work with and manage.
• Experience in the full software development life cycle, requirements, analysis, specification, development, testing and release.
• Worked with on‑site / near‑shore delivery teams.
• Proven delivery experience in Waterfall and “Agile” environments.
• LCM experience within other organisations.
• Business Partner or Business Analyst previous experience.
• Managed support operations (L1/L2), monitoring, and platform maintenance.

Essential qualities

• Demonstrate Company Core Values at all times.
• Self‑motivated individual who engages, challenges, negotiates and influences at all levels to develop and maintain collaborative working relations across IT and non‑IT departments.
• ITIL Foundation, Prince2 or equivalent, Agile Practitioner.
• Strategic thinker with product management mindset.
• Strong collaboration and stakeholder engagement skills.
• Clear communicator, skilled in change and adoption management.Analytical, with focus on value delivery and impact measurement.
• Agile, adaptable, and comfortable with shifting priorities.
• Influential leadership and team enablement abilities.
• Passionate about innovation and digital transformation.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days’ paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender‑neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause‑friendly workplace principles and more. Learn more at https://www.spiraxgroup.com/en/life-at-spirax/our-inclusive-group/our-inclusion-commitments.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form or notify our recruitment partners.