Product Manager - Customer London, UK

Rightmove; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension and Life Insurance

27 days holiday + volunteering days

Life assurance 4x basic salary

Employee Assistance Plan

Job summary

Rightmove is seeking a Product Manager for Agent Select in London, with a hybrid pattern requiring 2 office days per week. You’ll join the Agent Select Platforms team to build the core capabilities and data powering agent and consumer experiences, collaborating across multiple squads to ensure reliability and scale.

You will shape strategic direction, own roadmaps, manage third-party integrations, and deliver high-quality software through autonomous delivery teams, with strong emphasis on

Qualifications

• Experience leading product discovery for platform/infrastructure problems.
• End-to-end software delivery in a technology-led company.
• Experience managing third-party vendor relationships.
• Strong commercial and strategic product management approach.
• Owns a product with an autonomous delivery team.
• Excellent organisational skills and ability to multitask.
• Familiarity with Agile methodologies.
• Comfort describing data models, APIs and contracts.

Responsibilities

• Shape strategic direction for Agent Select Platforms with Senior PM and Head of Product.
• Own the roadmap for the core platform underpinning agent selection features.
• Maintain a backlog of platform improvements aligned to business goals.
• Lead integration of third-party providers to strengthen platform reliability.
• Define and monitor platform health, SLAs and performance with partners.
• Collaborate with engineers and architects on technical options.
• Translate team needs into platform requirements for multiple domains.
• Be accountable for requirements and delivery across core components.

Skills

Product discovery

End-to-end delivery

Vendor management

Commercial strategy

Autonomous delivery

Agile

Data models

APIs & contracts

Cross-functional leadership

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler,by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millionsof people planning their next move, reading the latest industry news, or just browsing what’s on the market.

The Role: Product Manager - Agent Select

Location: London office / Hybrid (2 days per week in the office)

Reporting to: Senior Product Manager

The Role:

The Product Development team plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy, high performing team. We work collaboratively across a mix of product and centralised teams, together working towards Rightmove's strategy.

Joining the Agent Select Platforms team, you’ll be a key part of building the foundations that power how agent choice works across Rightmove. Agent Select is a new strategic initiative, and your team owns the core capabilities, data, and third-party integrations that every agent-facing and consumer-facing experience is built on. You’ll work closely with the Agent Select Experience team as well as other teams across the business to make sure the platform is reliable, well-governed, and ready to scale as the programme grows.

A Typical Week as a Product Manager Might Involve :

• Working with the Senior Product Manager and Head of Product to help shape the strategic direction, vision and objectives for Agent Select Platforms, based on clear rationale, analysis and insights
• Owning the roadmap for the core platform that underpins agent selection features across Rightmove, balancing the needs of multiple internal teams who build on top of it
• Maintaining a backlog of platform improvements, clearly describing how they support our overall business goals, and working with the Senior Product Manager and Head of Product to prioritise these alongside wider domain and product function priorities
• Leading the integration of third-party providers that strengthen the integrity and reliability of the platform
• Defining and monitoring platform health, SLAs and operational performance with third-party partners
• Working closely with engineers and technical architects to understand technology limitations, trade-offs and development options for a platform that other teams rely on
• Collaborating with the Agent Select Experience team and other domain teams to understand their needs and translate them into platform requirements
• Being accountable for requirements definition and delivery of solutions across Rep Core, Back Office, and third-party integrations

We are looking for someone who:

• Can lead product discovery, including for platform and infrastructure-style problems
• Has experience delivering successful end-to-end delivery of software products in a technology-led company
• Has experience managing third-party vendor relationships
• Maintains a strong commercial and strategic approach to product management
• Takes responsibility for a product and delivers it with an autonomous delivery team
• Is passionate about delivering quality software to end users, including internal teams who build on the platform
• Has excellent organisational skills and the ability to multitask across platform reliability, vendor management, and roadmap delivery
• Sets and measures clear, realistic and timely goals
• Builds a deep understanding of how an organisation is run, both commercially and operationally
• Actively encourages contributions from all those around them, recognising the value of team members' input when solving problems
• Thinks long term, and will drive the vision for the platform their team is responsible for
• Has found the agile philosophy to be second nature
• Is comfortable describing the technical implementation of their product, including data models, APIs and contracts
• Has a constant need to learn and improve themselves and the processes within the team
• Is equally comfortable and engaged in negotiating the roadmap with the Head of Product, discussing implementation with engineers, or negotiating terms with a third-party suppliers

Life at Rightmove

Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• Wecreatevalue…by delivering results and building trust with partners and consumers.
• Wethinkbigger…by acting with curiosity and setting bold aspirations.
• Wecaredeeply…by being real, having fun, and valuing diversity.
• Wemovetogether…by being one team - internally collaborative, externally competitive.
• Wemakea difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.