Product Manager - Customer Fulfilment Automation

Tesco UK; Digswell; On-site; GBP 70,000 - 110,000; Full time

Job summary

Tesco Technology is seeking a Product Manager to lead the strategy and development of automated fulfilment technologies powering online operations. You will guide discovery, prioritise capabilities, and collaborate with cross-functional partners to optimise end-to-end fulfilment and customer experience.

In this role you will manage a SCRUM backlog, work with vendors and internal teams, and ensure solutions are resilient, secure and observable.

Qualifications

• Experience in product discovery and backlog prioritisation.
• Ability to define product capabilities and work with multiple stakeholders.
• Experience collaborating with cross-functional teams.

Responsibilities

• Lead product discovery and define product capabilities.
• Prioritise features and tasks; manage a SCRUM team backlog.
• Evaluate markets and potential product solutions.
• Support junior team members and foster strong collaboration.
• Ensure products meet high standards of resiliency, security, reliability, and observability.
• Use tools such as JIRA, MIRO, Confluence, and Aha for backlog management, discovery, and strategy.

Skills

Product management

Agile methodologies

Scrum backlog management

Cross-functional collaboration

Tools

JIRA

MIRO

Confluence

Aha

Job description

What a fantastic opportunity to join our Customer Fulfilment Automation domain here in Tesco Technology!

You will play a pivotal role in shaping the next generation of automation across Tesco’s fulfilment network - driving solutions that transform how we serve customers and strengthening Tesco’s position as a leader in online retail.

You’ll lead the strategy and development of automated fulfilment technologies that power our online operations. Working closely with cross‑functional partners, you’ll identify opportunities to optimise end‑to‑end fulfilment, reduce operational costs, and elevate the customer experience. This includes defining product capabilities, partnering with third‑part vendors, assessing market solutions, and championing a product‑led mindset across the organisation.

You’ll guide product discovery, prioritise capabilities, manage a SCRUM team’s backlog, and support junior team members as they grow. Success in this role requires strong product management experience, a deep understanding of user needs, and the ability to collaborate across diverse teams to deliver impactful product strategies.

• Lead product discovery and define product capabilities.
• Prioritise features and tasks; manage a SCRUM team backlog.
• Evaluate markets and potential product solutions.
• Support junior team members and foster strong collaboration.
• Ensure products meet high standards of resiliency, security, reliability, and observability.
• Use tools such as JIRA, MIRO, Confluence, and Aha for backlog management, discovery, and strategy.

• Experience in building warehouse or logistics solutions (like, Warehouse Management System WMS or Warehouse Execution System WES) for warehouses or retail fulfilment centres
• Experience integrating warehouse applications (WMS and WES) with robotics, conveyors, IoT, AI
• Experience with API and backend systems - understand how data is stored, moved and secured within a complex distributed system
• Experience in defining warehouse operations using standard workflows like decant, goods‑to‑person picking, consolidation and marshalling, etc
• Hands on experience doing product discoveries to map our service design blueprints, identify user personas and Jobs‑to‑be‑done and work with UXDR to define user flows and wireframes for warehouse operations
• Proficient in agile methodologies and worked in a fast‑paced, iterative development environment

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full-time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.