Product Manager (Consumer) - Ai Experiences

Experian; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Pension

Healthcare (Bupa)

Sharesave

25 days annual leave

Job summary

Experian in London is seeking a Product Manager – AI Experiences to own AI-powered customer experiences that help people progress toward financial goals. You will shape the strategy, own the roadmap, and collaborate with design, engineering, and compliance to deliver trusted, explainable products.

You will evolve the product strategy as technology and customer needs change, translating insights into clear priorities and measurable outcomes while maintaining a strong focus on user experience and

Qualifications

• Experience as a Product Manager owning a customer-facing digital product.
• Comfort with ambiguity: structure fuzzy problems and test your way forward.
• Strong judgement: define what matters most to customers with engineers and data scientists.
• Genuine curiosity about customers, markets, and how technology is changing products.
• Evidence you learn quickly; not hiring for a finished AI PM.

Responsibilities

• Own AI-powered experiences from vision to outcomes.
• Evolve product strategy as technology and customer needs change; set quarterly priorities.
• Make trade-offs to help customers move forward while balancing other factors.
• Translate AI capabilities into customer problems worth solving; avoid tech-for-tech-sake.
• Collaborate with design and engineering so complex decisions feel simple and explainable.
• Stay close to the tech to ask good questions and challenge assumptions.
• Ship real products in a fast-changing space with strong user experience.
• Build relationships across product, technology, and go-to-market for momentum.
• Document decisions and learn from customer feedback to shape future work.

Skills

Product management

Customer-facing

Ambiguity handling

Stakeholder collaboration

Data-driven decisions

Job description

Experian Consumer Services helps millions of UK consumers understand and improve their financial lives. Credit scores, subscriptions, and marketplace products are the core of what we do today. We are now building the next chapter: product experiences that use AI to help people reach the financial goals that actually matter to them.

We're looking for a Product Manager – AI Experiences to own that work. Reporting into Head of Product, you will shape the strategy and ship the roadmap in a space where the technology is moving faster than the playbook. The work sits at the intersection of product, data, and emerging technology. You will turn ambiguous ideas into live experiences that customers trust and keep evolving them.

If you want founder-style ownership with the reach of a business that already has millions of registered users, this is the kind of role that does not come up often.

What you'll be doing

Own the product end to end

Take ownership of AI-powered experiences that help customers make progress towards financial goals: vision, roadmap, backlog, and outcomes

Evolve product strategy as the technology & the customer need change, and translate that into clear priorities quarter by quarter

Make trade-offs openly: what helps customers move forward, what they return for, and what does not

Turn emerging technology into products people trust

Translate what AI can do into customer problems worth solving - not technology for its own sake

Work with design and engineering so complex financial decisions feel simple, personal, and explainable, Stay close enough to the tech to ask good questions, challenge assumptions, and keep learning

Think critically about how these products work today, and how they will need to work as the technology changes

Build while the technology is still moving

Ship real product in a space where capabilities, tools, and customer expectations are changing quickly

Keep a point of view on how these products should work today, and how they will need to work next

Move with pace without cutting corners on customer experience, trust, or regulatory requirements

Work across the business to make it land

Work closely with data science, engineering, and compliance so what we ship is useful, responsible, and feasible

Align with the wider Consumer Services portfolio so new experiences grow the business without undermining what already works

Build relationships across product, technology, and go-to-market so initiatives keep moving

Learn, document, and raise the bar

Keep product documentation and decision records clear enough that the team and stakeholders stay aligned

Use what you learn from customers and live performance to shape what we build next

Help the team get better at building AI-powered products as the technology and the work expand

Qualifications

• Experience as a Product Manager owning a customer-facing digital product through discovery, delivery, and iteration. Experience working within a customer facing or direct to consumer environment is essential.
• Comfort with ambiguity: you can structure a fuzzy problem, test your way forward, and change course when the evidence says so
• Strong judgement: you can help define what matters most to customers and how to work with engineers and data scientists to deliver experiences that delight
• Genuine curiosity about customers, markets, and how technology is changing what products can do
• Evidence you learn quickly. We are not hiring for a finished "AI PM". We are hiring for someone who can get there

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affimative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Product Manager (Consumer) - AI Experiences • London, United Kingdom