Product Manager - AI-Driven Customer Support Automation

Motorway; City Of London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading tech-driven used car marketplace in London seeks a Product Manager to redefine customer support through automation and AI. The successful candidate will lead the design and implementation of automated systems that enhance customer experience and operational efficiency. We're looking for someone passionate about AI with proven product management experience and analytical skills. Benefits include a competitive salary, hybrid working, and health insurance.

Benefits

Competitive salary

Annual learning budget

BUPA health insurance

Discounted dental through BUPA

Discounted gym membership through BUPA

Hybrid working arrangement

Pension scheme

Motorway car leasing scheme

Enhanced parental leave

Workplace nursery scheme

Top spec MacBook Pro

Regular social events

Cycle to work scheme

Qualifications

• Previous experience automating customer support workflows, ideally using AI tools.
• Proven Product Management experience, including roadmap ownership.
• Experience defining KPIs and success metrics for AI-driven products.

Responsibilities

• Partner with the Customer Support team to design automation opportunities.
• Lead delivery of automated support workflows and measure impact.
• Collaborate with engineers to build scalable, AI-powered solutions.

Skills

Customer support automation

AI workflow automation tools

Cross-functional collaboration

Analytical skills

Stakeholder management

Tools

AI support platforms (Sierra, Intercom Fin, Zendesk AI)

Job description

A leading tech-driven used car marketplace in London seeks a Product Manager to redefine customer support through automation and AI. The successful candidate will lead the design and implementation of automated systems that enhance customer experience and operational efficiency. We're looking for someone passionate about AI with proven product management experience and analytical skills. Benefits include a competitive salary, hybrid working, and health insurance.