Product Manager AI (AI & Machine Learning)

American Express Global Business Travel; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A prominent travel management firm in London is seeking an experienced Product Manager to oversee the development of AI-powered features. This role involves defining product roadmaps, collaborating with engineering teams, and ensuring alignment with business goals. Candidates should have a strong background in AI and Machine Learning, along with excellent communication skills. The position comes with flexible benefits and opportunities for professional development.

Benefits

Flexible benefits

Travel perks

Access to over 20,000 courses for skill development

Inclusion initiatives

Qualifications

• 5+ years of experience in relevant field.
• Solid understanding of AI and Machine Learning fundamentals.
• Experience collaborating with data scientists and engineers.
• Strong influencing skills in a matrix organization.
• Familiarity with business travel industry is a plus.

Responsibilities

• Define and execute the product roadmap for AI features.
• Collaborate with engineers to deploy machine learning models.
• Prioritize AI initiatives based on impact and feasibility.
• Track key success metrics over time.
• Gather user feedback to inform future features.

Skills

AI fundamentals

Machine Learning

Communication skills

Data-driven approach

Agile environment experience

Cross-functional team leadership

Education

Bachelor's degree or equivalent

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Product Manager, you’ll be the strategic mastermind connecting the dots between user needs, technological innovation, and business goals on a global scale. If you’re passionate about creating products that can improve the travel experience, we’d love to meet you.

What You’ll Do on a Typical Day:

• Define and execute the product roadmap for AI-powered features, ensuring alignment with business goals (AI & Machine Learning)
• Collaborate with the Engineering Managers and the AI Engineers to develop and deploy machine learning models and GenAI products into production.
• Prioritize all AI initiatives based on impact, feasibility, and alignment with user needs and company strategy.
• Translate complex AI / GenAI / Machine Learning concepts into business-friendly language to communicate effectively with stakeholders.
• Define key success metrics and track their performance over time in collaboration with the team.
• Gather user feedback and analyze market trends to inform future AI-driven features.

What We’re Looking For:

• 5+ years for a Bachelor's degree or equivalent.
• Solid understanding of AI (GenAI & Machine Learning) fundamentals, including model lifecycle, data quality, and performance metrics.
• Experience collaborating with data scientists and engineers to bring models from concept to production.
• Knowledge of emerging concepts like Machine Learning, agentic and predictive analytics.
• Strong communication skills, including the ability to convey complex and abstract concepts to both technical and business teams, peers, and
• leadership.
• Data-driven approach by understanding existing key performance indicators and the importance of metrics in defining success.
• Demonstrated ability to understand and lead a cross-functional engineering team in collaboration with the Engineering Manager.
• Influencing skills, including experience working within a large matrix organization.
• Experience working in an agile environment, managing backlogs, and prioritizing using data.
• Knowledge of the business travel domain is appreciated.

Location

London, United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through your global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;