Product Manager

RSM UK Group LLP.; Denton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent UK debt resolution company is seeking a Product Manager - Digital to enhance consumer online journeys. This role requires transforming complex needs into simple experiences, optimizing B2C digital products, and improving customer engagement. Candidates should have strong experience in digital product management, analytics, and user research, alongside exceptional stakeholder management skills. The position offers an opportunity to impact customer outcomes positively in a technology-driven environment.

Qualifications

• Experience as a Digital Product Manager focused on consumer websites and online journeys.
• Proven delivery working with digital agencies, designers, and engineering teams.
• Strong skills in analytics, conversion optimisation, and user research.

Responsibilities

• Focus on B2C digital journeys, helping customers make payments and manage their accounts.
• Partner with MDs and C-Suite leaders, guiding design and delivery.
• Use analytics to optimise conversion and improve online experiences.

Skills

Digital Product Management

Analytics

Conversion Optimisation

User Research

Stakeholder Management

Tools

CMS Platforms

Job description

Perch Group are recruiting for a Product Manager - Digital who can turn complex customer needs into simple, seamless online journeys that empower consumers and drive real business impact. At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting‑edge technology to drive ethical, efficient, and data‑driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer‑centric approach that is at the heart of our success. The role's vision: Deliver simple, fast, data‑driven, and frictionless online journeys that empower consumers to manage their accounts with ease. Every interaction should feel intuitive and seamless, yet fully compliant, using data and affordability insights to provide the right support at the right stage of the customer journey.

Responsibilities

• Focus on B2C digital journeys, helping customers make payments, manage their accounts, and access support quickly and intuitively.
• Partner daily with MDs, C‑Suite leaders, agencies, and agile squads, guiding discovery, design, and delivery while balancing creativity, data insights, and regulatory needs.
• Use analytics and user research to optimise conversion, reduce friction, and continuously improve online experiences.
• Shape digital products that deliver better customer outcomes and create measurable value for the business.

Experience

• Experience as a Digital Product Manager focused on consumer websites and online journeys.
• Proven delivery working with digital agencies, designers, and engineering teams.
• Strong skills in analytics, conversion optimisation, and user research.
• Knowledge of CMS platforms, content workflows, and web best practices.
• Excellent communication and stakeholder management, with the ability to influence senior leaders.
• Ability to turn business goals into clear product plans and roadmaps.

Desirable

• Background in financial services, regulated sectors, or multi‑brand environments.
• Understanding of accessibility, SEO, and performance optimisation.
• Experience building integrated consumer journeys (e.g., portals, account tools).
• Familiarity with Agile delivery.

We're Looking for Someone Who

• Solves customer problems with thoughtful, data‑driven solutions.
• Shows integrity, accountability, and strong ethics.
• Blends creativity with analytical thinking.
• Thrives working across multiple brands and websites.
• Builds trust quickly with stakeholders.
• Is passionate about improving digital consumer experiences.