Product Governance Manager & Consumer Duty , Client Outcomes , Wealth Management

JJ SEARCH LIMITED; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

JJ SEARCH LIMITED is recruiting a Product Governance Manager / Consumer Duty Manager for a Wealth Management firm in London. The role focuses on ensuring good client outcomes, regulatory compliance, and robust product governance across the UK business.

You will lead reviews, consumer duty, fair value assessments, and governance reporting, engaging with executives, compliance, risk, distribution and product teams to strengthen client outcomes.

Qualifications

• 3-5 years working knowledge of FCA Consumer Duty and product governance within a wealth management environment.
• Experience with governance papers, MI development and evidence-based outcome monitoring.
• Strong understanding of investment products and pricing structures.

Responsibilities

• Lead product governance across the UK Wealth Management business and oversee Consumer Duty compliance.
• Manage Consumer Duty and Fair Value Assessments, MI, and governance papers for Board reporting.
• Coordinate annual and ad-hoc product reviews and governance agendas; develop dashboards and MI for committees.
• Act as liaison between Performance Risk and front-office stakeholders to investigate portfolio outliers and remediation actions.
• Identify emerging customer risks and adverse outcome trends; implement remediation plans where needed.

Skills

FCA Consumer Duty

Product governance

Fair value assessment

Customer outcomes

MI development

Board reporting

Stakeholder engagement

Job description

A highly regarded Wealth Management firm in the City of London.

The Role:

The Product Governance Manager / Consumer Duty Manager will be Product Governance Lead playing a key role in ensuring the Wealth Management firm's products and services consistently deliver good customer outcomes and meet regulatory obligations under the FCA Consumer Duty and Product Governance frameworks.

The Product Governance Manager / Consumer Duty Manager will be responsible for product reviews, Consumer Duty and Fair Value Assessments, management information, and product governance oversight across the UK Wealth Management business.

This is a highly visible role requiring strong stakeholder engagement with Executive Management, Compliance, Risk, Distribution, Product Teams and Wealth Management functions.

Be champion for Client Outcomes, regularly monitoring and enhancing the Consumer Duty framework and producing Consumer Duty Management Information and Board reporting.

Focus on good Client Outcomes, across products and services, price and value, Consumer understanding and support.

Identify emerging customer risks, foreseeable harms and adverse outcome trends, and coordinate remediation actions where outcomes fall below expected standards.

The Product Governance Manager & Consumer Duty Manager will be responsible for the Wealth Management firm's Product Governance Framework. Coordinate annual and ad-hoc product reviews and ensure Products are aligned to Client objectives and needs.

Take responsibility to review Product inventories and review schedules and manage Product Governance agendas, papers and actions.

The Product Governance Manager & Consumer Duty Manager will lead the annual Fair Value Assessments across all Wealth Management products and services and present findings and recommendations to senior governance forums.

This role will act as the key liaison between the Performance Risk team and front office stakeholders to investigate, challenge and resolve identified portfolio outliers. Maintain records of investigations, decisions and exception approvals to support governance and audit requirements. Identify recurring themes, control weaknesses and process improvements.

Develop and maintain Consumer Duty and Product Governance dashboards. Produce MI for Board, Executive Committee, Management Committees and Compliance Committee, that relate to Client Outcomes, Risk & Product Performance.

The Candidate:

3-5 years working knowledge of FCA Consumer Duty, product governance, fair value assessment and customer outcomes requirements within a wealth management environment.

Experience of product reviews, governance papers, Board / ExCoreporting, MI development and evidence-based outcome monitoring.

Good understanding of investment products, discretionary portfolio management, advisory and/or execution-only services, including pricing, charging structures and target market considerations.

Strong analytical capability, with the ability to interpret performance, conduct, complaints, value and customer outcome data and draw clear, commercially balanced conclusions