Product Director - Infrastructure Platforms Web Hosting

JPMorgan Chase & Co.; Christchurch; On-site; GBP 170,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Director for Web Hosting within IP Product Management to lead customer‑centric development and shape the strategic roadmap for hosting platforms used across the firm.

You will translate customer needs into innovative, high‑quality solutions and influence cross‑functional teams with clarity and vision. You will partner with Engineering, Risk & Controls, and Product Security to ensure secure, compliant, and scalable offerings.

Qualifications

• Extensive experience delivering regulated product initiatives.
• Deep understanding of product lifecycle, design, and analytics.
• Proven ability to influence across senior stakeholders.
• Experience in hosting platforms or cloud services is a plus.
• Strong leadership, mentoring, and team development.
• Ability to translate complex requirements into actionable roadmaps.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads end-to-end lifecycle with planning, execution, and future development, managing costs, features, and reliability.
• Coaches and mentors the product team on best practices and methodologies.
• Partners with Engineering, Risk & Controls, and Product Security to translate needs into a secure roadmap.
• Owns product performance and invests in enhancements to meet objectives.
• Monitors market trends and identifies opportunities for differentiation.

Skills

Product leadership

Roadmap development

Stakeholder management

Risk & controls awareness

Cross-functional collaboration

Data analytics

Job description

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director for Web Hosting within IP Product Management, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs. You will be passionate about delivering a high quality customer experience, working within the IP Product Management organisation (IPPM) partnering with the engineering leads of our private and public cloud Web Hosting products.

These products are key components for more than 800 applications across all lines of business, you will be required to drive all product management work focused on meeting the demands of this critical customer base.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Partners with Engineering, Risk & Controls, and Product Security to translate customer needs into a secure, compliant, and reliable roadmap; aligning on architecture, prioritization, and delivery trade-offs while proactively managing risk and operational resilience.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• Significant expertise in delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Experience working with a regulated environment where it is critical to meet all risk and controls requirements.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Demonstrated ability to rapidly learn and apply new technologies and domain concepts, translating them into practical product decisions, clear requirements, and measurable outcomes in a complex, fast-evolving platform environment.

Preferred qualifications, capabilities, and skills

• Strong communicator with the ability to work with senior stakeholders across multiple organizations.
• Fluency in enterprise web hosting, proxy and cloud platform product delivery - including Linux/Windows hosting stacks, Terraform/IaC provisioning, Web component technologies such as Apache/Tomcat/IIS/NGINX and reverse proxy technology.