Product Director – FinCrime & Operations Platform

Find Operators; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Wise is seeking a Product Leader to own the strategy for collecting risk data, routing tasks, and guiding complex investigations. You will shape three pillars: a 360° data engine, intelligent case workflows, and an AI foundation to augment analysts’ work.

You will lead a three-team squad, partner with data science for automated decisioning, and unify tools into a cohesive platform while aligning with global compliance.

Qualifications

• Built and scaled complex platforms/B2B SaaS with high availability.
• Productized data science and applied ML/AI in workflows.
• Led PMs across distributed cross-functional teams.
• Self-served data analysis using SQL to quantify bottlenecks and ROI.
• Strong focus on UX and ergonomics for internal tools.

Responsibilities

• Set 2-year platform vision and strategy.
• Coach and lead three cross-functional teams of engineers, designers, and analysts.
• Unify fragmented tooling into a cohesive platform and standardize processes globally.
• Bridge global product teams, compliance, and operators to drive improvements.
• Identify high-friction processes and deploy AI-assisted automation.

Skills

Platform architecture

AI & automation

People leadership

Data storytelling

UX for internal tools

Job description

What You Will Build & Own:

You will lead the overarching product strategy for how we collect customer risk data, route tasks, and handle complex financial crime investigations. Specifically, your squad focuses on three core pillars:

• The 360° Customer Data Engine: Revolutionize how we collect, ingest, and synthesize customer information. You will build frameworks that aggregate complex data points into a unified, real-time risk profile, giving analysts instant context without the hunt.
• Intelligent Case Handling & Workflows: Own the end-to-end case management experience. You will build flexible, customizable workflow engines that empower operational teams to design, test, and deploy new compliance rules and investigation paths accelerating our time-to-market against new threat vectors.
• The AI & Automation Foundation: Set the architectural and product blueprint for augmenting human intelligence. You will integrate machine learning, LLMs, and smart automation into the daily workflow of analysts—from automated data summarization and predictive task routing to AI "copilots" that draft investigation summaries and highlight anomalies.

Key Responsibilities

• Lead a 30-Person Multi-Team Squad: Provide strategic vision, product coaching, and execution leadership to three cross-functional teams of engineers, designers, and analysts.
• Pioneer AI-Augmented Operations: Identify high-friction manual processes in KYC, EDD (Enhanced Due Diligence), and fraud investigation, partnering with Data Science to deploy automated decisioning and generative AI assistance.
• Unify the Operational Stack: Oversee the consolidation of fragmented tooling into a seamless, cohesive platform, standardizing core risk, quality assurance (QA), and workforce management (WFM) processes globally.
• Drive Cross-Functional Alignment: Act as the primary bridge between global product teams, compliance officers, and operational floor managers, ensuring platform improvements directly drop our cost of servicing.
• Operate as a Player-Coach: Seamlessly zoom out to set a 2-year platform vision, and zoom in to unblock technical architectural decisions or analyze operational workflow bottlenecks.

What We’re Looking For

• Platform & Scale Experience: You have built and scaled complex platforms, internal operating systems, or B2B SaaS products supporting thousands of daily active users or millions of end-consumers. You understand the intricate architecture required for high-availability, low-latency workflows.
• AI & Automation Intuition: You don't need to be a machine learning engineer, but you know how to productize data science. You look at a manual operational workflow and immediately see how smart heuristics, predictive models, or LLM summarization can 10x human output.
• Proven People Leadership: You have experience hiring, onboarding, and mentoring Product Managers (both ICs and Leads). You know how to build a high-context, autonomous culture across multiple distributed sub-teams.
• Relentlessly Data-Driven: You self-serve with SQL/data tools to uncover operational bottlenecks, quantify friction, and measure the ROI of automation. You tell compelling stories with data to rally engineering and compliance around a shared metric.
• Consumer-Grade Mindset for Internal Tools: You reject the idea that internal operational tools should be clunky or slow. You care deeply about UX, design, and developer/analyst ergonomics.

Benefits

We’re people without borders — without judgment or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. Where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role, and you’re great at articulating your thinking, we’d like to hear from you.

For everyone, everywhere. We're building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs .

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