Product Designer

Hastings Insurance Services Limited; City of Westminster; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A digital insurance provider in the United Kingdom is seeking a creative and user-obsessed Product Designer. You will contribute to the end-to-end design of digital products aimed at helping millions manage their insurance with clarity. Collaborating with cross-functional teams, you will design user flows, wireframes, and conduct usability tests. The ideal candidate has experience in digital product design, preferably in consumer-facing or fintech environments, and is proficient with design tools like Figma. This role offers a flexible working environment and a competitive salary.

Benefits

Flexible working

Competitive bonus scheme

25 days annual leave plus bank holidays

Access to private healthcare

Mental wellbeing programme

Qualifications

• Experience designing digital products within consumer-facing or fintech/insurance environments.
• Strong portfolio demonstrating effective outcomes in user-centred design.
• Comfortable working in cross-functional teams and in fast-paced, agile environments.

Responsibilities

• Contribute to the full design lifecycle from discovery to iteration.
• Collaborate with teams to understand business goals and user needs.
• Conduct usability tests and translate complex journeys into user-friendly designs.

Skills

User-centred design thinking

Collaboration

Communication skills

Experience with design tools

Understanding of UX principles

Tools

Figma

FigJam

Job description

We're looking for a creative, curious, and user-obsessed Product Designer to join our Product Design team. In this role, you will contribute to the end-to-end design of digital products that help millions of customers manage their insurance with clarity and confidence. You will work collaboratively with product managers, engineers, researchers, data specialists, and business stakeholders to design intuitive, elegant, and accessible solutions.

Responsibilities

• Contribute to the full design lifecycle—from discovery and research through to concept, prototyping, delivery, and iteration.
• Collaborate closely with product teams to understand business goals, customer needs, and technical constraints.
• Design user flows, wireframes, high-fidelity UI designs, and interactive prototypes that communicate clear solutions.
• Conduct usability tests, customer interviews, and data‑driven evaluations to validate ideas and improve user experience.
• Translate complex insurance journeys and regulatory requirements into simple, human‑centred experience patterns.
• Present design work clearly and confidently to stakeholders, influencing decision‑making through evidence‑based insights.
• We're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Qualifications

• You have experience designing digital products, ideally within consumer-facing or fintech/insurance environments.
• You're confident with standard design tools (Figma, FigJam, Make, etc.).
• You're highly collaborative and comfortable working in cross‑functional teams.
• You bring a strong portfolio that demonstrates user‑centred design thinking, clear process, and effective outcomes.
• You understand UX principles, UI best practices, and responsive design.
• You thrive in fast‑paced, agile environments and can balance multiple priorities.
• You communicate clearly, both visually and verbally.

About Hastings Direct

Welcome to Hastings Direct – from our Group HR Director Pam Angel.

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Benefits

Salary – attractive salary based on experience (pay reviews also completed each year). Flexible working – we champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home. Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance. Physical wellbeing – we like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan. Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an award‑winning package which includes discounts and cashback at everyday retailers and on our own products, fee‑free independent mortgage advice, and free access to financial wellbeing support. Mental wellbeing programme – at Hastings Direct we understand that mental health cannot be scheduled, that's why we have a range of support to help you keep yourself well. We have the Thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs. There's more! – 25 days annual leave plus bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12‑month payment schedule, are available as soon as you have completed your probationary period. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated – fairly, respectfully and with their best interests at heart.