Product Designer

WorkWave; Brierley Hill; Remote; GBP 94,000 - 97,000; Full time

Benefits offered by this job

Remote-first culture

25 days holiday + 5 flexible days

Wellbeing program and private GP

Pension contribution

Retail discounts

Job summary

WorkWave is seeking a Product Designer to craft intuitive experiences for service professionals. You will partner with product and engineering teams to deliver high-quality design solutions, from discovery through to delivery, with a focus on non-technical users.

Join a remote-first global team that values collaboration, continuous learning, and design systems. You will mentor peers, contribute to design reviews, and help evolve our design system while delivering products that improve customer

Qualifications

• 4+ years of experience as a UX/product designer or similar.
• Proven ability delivering product design that improved outcomes.
• Strong portfolio of high-quality digital products.
• Clear communication of design decisions and their impact.
• Solid ability to present complex problems clearly to diverse audiences.
• Deep understanding of user-centered design and HCI principles.
• Proficiency in modern design tools (Figma preferred).
• Experience with qualitative and quantitative research.
• Bachelor's degree in Design, HCI, or related field.
• Commitment to continuous learning and staying current with design trends.

Responsibilities

• Transform objectives into compelling products with simplicity and feasibility.
• Develop multiple solutions and manage design from concept to delivery.
• Lead discovery through flows, wireframes to full prototypes.
• Prioritize the needs of non-technical users for speed and trust.
• Collaborate with leadership, product, marketing, and engineers.

Skills

User experience

Product design

Non-technical user focus

Communication

HCI

Education

Bachelor's degree in Design or HCI

Tools

Figma

Job description

At WorkWave, we are committed to empowering the hardworking service professionals who keep our world safe, clean, and beautiful. Through our powerful suite of software solutions, we give these business owners the tools they need to run their businesses more efficiently, increase profitability, and deliver exceptional service.

We are seeking a Product Designer to craft intuitive and efficient product experiences. You will partner with product and engineering teams to deliver high-quality design solutions for well-defined problems, creating and validating designs while considering the secondary consequences of your decisions. You will be part of our collaborative, diverse team who value winning as a team and innovating to change the industry.

This role is perfect for an experienced product designer who thrives on solving complex problems for non-technical users, has a passion for creating products that feel effortless to use, and wants to make a meaningful impact on the lives of hardworking service professionals across the country.

WHAT YOU'LL DO:

Product Design Excellence

• Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build
• Develop multiple solutions for defined challenges across our product suite. You will manage the design process from concept to delivery, ensuring your work is aligned with business goals and maintains a high bar for quality
• Manage the design process for your projects from discovery and concept ideation through flows, wireframes to full-fidelity prototype designs
• Ensure all designs prioritize the needs of non-technical users, focusing on simplicity, speed, and trust

Collaboration & Communication

• Partner with leadership and product marketing stakeholders to ensure design concepts meet our customers' needs and deliver desired results
• Collaborate closely with business stakeholders, product managers, engineers, and other designers in a triad model
• Clearly present your design process, inspiration, and decisions to stakeholders, explaining the “why” behind your work
• Use storytelling techniques to communicate complex design rationale and build alignment across teams
• Share your work in design reviews to explain your decisions, triage feedback, and use it to iterate on your solutions

Design System & Consistency

• Champion cohesion, consistency, and accessibility by delivering designs that promote our organization's experience strategy and design system usage
• Apply design system standards consistently while contributing to its evolution based on user needs.
• Connect multiple screens into cohesive flows and contribute minor updates to the evolution of the design system based on user needs.
• Across all work apply Jobs-to-be-Done methodology and user-centered design principles, conducting customer interviews and usability tests and translating findings into design iterations.
• Demonstrate a solid understanding of customer needs, core workflows, and key business goals, using this context to make informed design decisions with minimal guidance

Mentorship & Growth

• Continuously learn new design skills to improve overall design delivery, while building depth in one or two core areas
• Coach team-level peers through their design decisions and share learnings with your immediate peers and the team
• Nurture WorkWave's culture and principles within your team and the broader design practice
• Participate in design critiques, in both presenting and providing constructive feedback that elevates team output
• Stay current with design trends, tools, and methodologies, particularly those relevant to AI-powered products

WHAT YOU'LL BRING:

• 4 or more years of experience as a user experience/product designer, interaction designer, information architect, or similar role
• Proven experience successfully delivering product design initiatives that improved user outcomes or business metrics
• Strong portfolio demonstrating high-quality digital products that delivered results and showcase the depth of your design skills
• Proven experience clearly communicating design decisions and their impact on the customer
• Solid capacity to communicate and present complex problems clearly to diverse audiences
• Deep understanding of user-centered design processes and human-computer interaction principles
• Demonstrated ability to evaluate the customer and business impact of your design decisions
• Proficiency in modern design tools (Figma preferred) and design thinking methodologies
• Proven ability to evaluate the customer and business impact of design decisions using both qualitative and quantitative research methods
• Bachelor's degree in Design, HCI, or related field, or equivalent professional experience in the design field
• Demonstrated commitment to continuous learning and staying current with design trends and best practices

WHAT WOULD ALSO BE AWESOME:

• Experience designing complex workflows for enterprise or SaaS products, particularly in B2B environments
• Background in designing for service industry workflows or field service management
• Experience with enterprise product design or financial services product design
• Previous work on AI-powered features or data-driven product experiences
• Experience working on complex problems at a systems/service level
• Knowledge of Jobs-to-be-Done methodology and service design principles
• Understanding of accessibility standards and inclusive design practices
• Experience with design systems and component-based design approaches
• Experience mentoring junior designers or leading design initiatives
• Background working in cross-functional product teams using agile methodologies
• Experience presenting to and influencing senior stakeholders and executives

$125,000 - $130,000 a year

WHAT YOU SHOULD KNOW ABOUT US:

• We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers
• We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses
• We openly accept others as they are and build strong partnerships based on trust
• Teamwork and collaboration is key to help our colleagues and customers solve their challenges
• Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:

• Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.

A GLOBAL COMPANY WITH A LOCAL PRESENCE:

• We know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
• Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.
• We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
• Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.

RELAX, WE'VE GOT YOU COVERED:

• Employees can expect a robust benefits package, including 25 days holiday plus an additional 5 days of flexible time off

AND BEYOND...

• Comprehensive financial protection - critical illness cover, income protection, death in service cover and pension contribution
• Wellbeing benefits - Global Wellbeing Program, access to a private GP service, discounted healthcare and paid for counseling sessions
• Enhanced maternity, paternity and adoption leave and pay
• Retail discounts and technology benefits
• Paid time off for volunteering

GROW WITH US:

• We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal