Product Delivery Director - Executive Director

JPMorgan Chase & Co.; City Of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A global financial services leader in London is seeking a Product Delivery Director to oversee the product delivery journey and optimize processes. The ideal candidate has significant experience in product management and operational excellence, with a track record of managing complex projects and fostering stakeholder relationships. This role offers a dynamic environment with an emphasis on continuous improvement and innovation.

Qualifications

• Significant experience in delivering products, projects, or technology applications.
• Extensive experience in operational management and change readiness.
• Proven ability to manage dependencies and control change in high-pressure environments.

Responsibilities

• Direct activities across the product delivery journey including dependency and release management.
• Own the change management framework and ensure compliance with risk requirements.
• Provide regular executive reporting to demonstrate progress across programs.

Skills

Product delivery experience

Operational management

Enterprise-wide deployment processes

Technical program management

Stakeholder management

Job description

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Job Description

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

As a Product Delivery Director in Digital and Platform Services you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.

Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision‑making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
• Champions continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Fosters strong relationships with stakeholders, clients, and cross‑functional teams, providing direction and defining decision‑making procedures for beneficial outcomes
• Provides regular executive reporting to demonstrate progress across programs, with visibility up to Operating Committee level
• Establishes and oversees governance frameworks to ensure product delivery aligns with organizational standards, regulatory requirements, and strategic objectives
• Manages resources and budget for deliverables, ensuring optimal allocation, tracking expenditures, and proactively addressing variances to meet delivery commitments and financial targets

Required qualifications, capabilities, and skills

• Significant experience of delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Experience in enterprise-wide release and deployment processes and strategies
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Significant experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• Experience in financial services or a related industry
• Hands‑on experience implementing or supporting post‑trade workflows in financial services

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.