Product Content Writer (London)

Fresha; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

5% pension match

Health insurance

Office perks

Career progression

Global exposure

Job summary

Fresha seeks a Product Content Writer for its London HQ to craft Help Centre content, launch communications, video scripts and in-product copy that simplifies complex features. You’ll partner with Product, Design, Marketing and Product Education as Fresha grows globally.

This on-site role focuses on ownership of content projects, launching new features and improving user experience with clear, practical content that guides partners and customers.

Qualifications

• Experience creating clear, user-friendly content in a technical, product, or SaaS environment.
• Experience creating Help Centre content, technical documentation, or similar materials is a plus.
• Excellent writing skills with meticulous attention to detail for multiple audiences.

Responsibilities

• Own end-to-end creation of Help Centre articles and feature release communications.
• Translate complex product information into engaging content for partners and customers.
• Contribute to Go-to-Market and UX copy for new features with cross-team collaboration.
• Create Fresha Academy video scripts to explain products and drive user confidence.
• Help shape AI-powered content and own project delivery across teams.

Skills

Content writing

Documentation

Communication

Adaptability

Collaboration

Ownership

Systems

Job description

The AI-powered OS for beauty, wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, empowering businesses to run, grow and thrive. Our booking platform connects consumers with businesses, making it easy to discover and book beauty and wellness appointments.

Following a recent $80 million investment from KKR, Fresha has achieved tech unicorn status with a valuation of over $1 billion. Operating across 120+ countries with 15 global offices, we're on track to reach 1,000+ employees by the end of 2026.

With 140,000+ businesses, 450,000+ professionals and over 1 billion appointments powered to date, we're on a mission to transform the way the world experiences beauty and wellness.

Role Overview

Product Content Writer | London HQ (Old Street) | On-site (5 days/week)

We’re looking for a Product Content Writer to help shape how Fresha’s partners and customers understand and experience our products. Working closely with Product, Design, Marketing and Product Education, you’ll create engaging Help Centre content, launch communications, video scripts and in-product copy that make complex features simple. As Fresha continues to grow globally, you’ll have the opportunity to take ownership of content that supports new product launches, improves the user experience and helps bring our mission to life!

What You Will Be Doing

• Content Development: Own the end-to-end creation of Help Centre articles and feature release communications, delivering high-quality content that helps our partners get the most out of Fresha.
• Product Expertise: Partner with Product Managers to develop a deep understanding of feature functionality, becoming a product expert and translating complex product information into clear, engaging content.
• Go-to-Market & UX Copy: Bring new product launches to life through engaging content that communicates the value of new features to our partners and customers. Review and contribute to UX copy that makes new features clear, intuitive and easy to use, working closely with Product, Marketing and Design teams.
• Video Script Writing: Create engaging Fresha Academy video scripts that bring products to life and help our partners build confidence in using the platform.
• AI Innovation: Contribute to content that powers our AI capabilities, helping shape how users interact with Fresha and supporting the future of product education.
• Project Management: Take ownership of content projects from idea to delivery, driving collaboration across teams and ensuring content is ready to support product launches.

What We Are Looking For

• Content Writing: Excellent content writing experience in a technical, product, or SaaS environment, with a proven ability to create clear, engaging and user-friendly content.
• Documentation: Experience creating Help Centre content, technical documentation, or similar user-facing materials is a plus.
• Communication: Exceptional writing skills, meticulous attention to detail and the ability to bring content to life across different audiences and formats.
• Adaptability: A natural curiosity for learning new technologies and the ability to turn complex product features into simple, accessible content that helps users get the most out of Fresha.
• Collaboration: A collaborative approach to working with Product, Marketing and Design teams, bringing ideas to the table and helping turn product knowledge into impactful content.
• Ownership: A proactive, organised approach with the ability to take ownership of multiple projects, prioritise effectively and deliver high-quality content that makes a difference.
• Systems: Familiarity with content management systems, Figma, Miro and documentation tools is a plus.

Your opportunity at Fresha

Fresha is growing quickly, launching new products and evolving how millions of people and businesses interact with our platform around the world. This role gives you the opportunity to be right at the heart of that growth, helping turn innovation into clear, engaging experiences that customers can easily understand and use.

You’ll have real ownership, visibility and space to bring your ideas to the table, while building deep product knowledge and developing your craft alongside experienced teams across the business. As Fresha continues to scale, so will the scope of your role, giving you the opportunity to take on bigger challenges, influence how we communicate our products and see the direct impact of your work globally.

Benefits

• Competitive salary: with opportunities to grow alongside a fast-growing global business
• Pension: 5% employer contribution match
• Health Insurance: Fully covered Health Insurance after successfully passing probation
• Office Perks: Free office lunch every Friday, barista-style coffee, a fridge stocked with cold drinks and plenty more to enjoy in the office!
• Career Progression: Clear & fast opportunities for career progression and development
• Global Exposure: The opportunity to work within a rapidly growing international technology business

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.