Product Consultant

C&M Travel Recruitment Ltd; Greater London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A leading travel technology company is seeking a Product Consultant in Greater London. The role involves implementing new systems and ensuring customers maximize their use of products. Key responsibilities include pre-sales activities, configuration, training, and second-level support. The ideal candidate will have experience in the travel technology industry and strong MS Office skills. Benefits include private health insurance and pension contributions.

Benefits

Pension contribution

Private health insurance

Bupa wellbeing helpline

Ride to work scheme UK only

Active social committee

Employee profit share programme

Qualifications

• Experience working in the travel technology industry is essential.
• Proficiency in MS Office products including Word, Excel, and PowerPoint is required.
• Excellent written and verbal English skills are mandatory.

Responsibilities

• Responsible for implementing new systems and ensuring effective customer journey.
• Provide second-level product support and technical pre-sales activities.
• Work with various teams for high-quality delivery of software and services.

Skills

Experience working in the travel technology industry

Proficiency in MS Office products

Excellent written and verbal English skills

Ability to manage and interact with stakeholders

Strong organisation and prioritisation skills

Tools

Dolphins Booking Management Module

Travelwire mid office platforms

Crystal Reports

SQL

Job description

Product Consultant - Hybrid / SW London - up to 45k

As part of the Customer Delivery team, the Product Consultant will be responsible for implementing new systems. They will be key to ensuring that customers get the most out of their products, have a smooth journey during their implementation, and are advised on best practices for using the system. They will also work closely with the support team to provide answers to second-level support queries.

Responsibilities

• Technical pre-sales activities
• Configuration & training for new implementations
• Best practice consultancy for new and existing customers
• Second-level product support
• Work with the Project Management, Infrastructure Services, Support and Development teams as required to complete customer requests & projects.
• Work with customers to ensure the high-quality delivery of software & services.
• Create customer-facing documents and articles as required.

Required Skills & Qualifications

• Experience working in the travel technology industry
• Proficiency in MS Office products including Word, Excel, PowerPoint, Planner and SharePoint
• Excellent written and verbal English skills
• Ability to confidently manage and interact with internal and external stakeholders at all levels
• Strong organisation and prioritisation skills

Desirable Skills and Experience

• Knowledge of Dolphins Booking Management Module and / or Travelwire mid office platforms
• Knowledge of accounting processes and software packages
• Languages - Swedish speaking
• Experience of Crystal Reports
• Basic exposure to SQL

Benefits

• Pension contribution
• Private health insurance
• Bupa wellbeing helpline
• Ride to work scheme UK only
• Active social committee
• Employee profit share programme

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C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates.