PRODUCT ASSISTANT

University of the Arts London; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

University of the Arts London is seeking a detail‑driven graduate to support the Product team with data management, sampling and cost tracking across fashion projects. You will maintain PLM data, organise fabric and packaging samples, and assist with fit sessions and photo shoots.

The role requires strong Excel skills, familiarity with Adobe Illustrator and Photoshop, and excellent organisation in a fast‑paced, collaborative environment.

Qualifications

• Recent graduate or equivalent hands‑on experience in product design, fashion, merchandising or textiles.
• Confident with Excel, including formulas and data organisation.
• Experience with Adobe Illustrator and Photoshop.
• Highly organised with excellent attention to detail.
• Clear written and verbal communication.

Responsibilities

• Maintain accurate product data in PLM (Zedonk), including costs, BOMs and freight.
• Support sourcing and organisation of fabric, trim and packaging samples.
• Maintain and label the sample library, tracking sample deliveries, comments and approvals.
• Assist fit sessions by taking notes, photographing samples and updating fit comments.
• Create and upkeep tech packs, care labels, artwork, print repeats and colourways using Illustrator and Photoshop.
• Liaise with suppliers and manufacturers on sample requests and general queries.
• Coordinate photo sample delivery and organisation to hand over to brand & content, ensuring the shoot schedule is maintained.
• Support costing administration, including gathering supplier costings, updating Zedonk and highlighting missing or changing costs.

Skills

Excel

Communication

Attention to detail

Problem solving

Fashion interest

Garment construction awareness

Time management

Tools

Adobe Illustrator

Adobe Photoshop

Job description

• Maintain accurate product data in PLM (Zedonk), including costs, BOMs and freight
• Support the sourcing and organisation of fabric, trim and packaging samples
• Maintain and label the sample library, tracking sample deliveries, comments and approvals
• Support fit sessions — taking notes, photographing samples and updating fit comments
• Assist with the creation and upkeep of tech packs, care labels, artwork files, print repeats and colourways using Adobe Illustrator and Photoshop
• Liaise with suppliers and manufacturers on sample requests and general queries
• Coordinate photo sample delivery and organisation to hand over to brand & content ensuring the shoot schedule is maintained
• Support costing administration, including gathering supplier costings, updating Zedonk and highlighting missing or changing costs.

Supporting the Production Manager

• Support supplier compliance admin, including certificate and sign-off tracking
• Liaise with Wholesale team to maintain and fulfil all account requirements (sustainability, shipping regulations)
• Assist with supplier audit and inspection report logging
• Help maintain On Time Delivery (OTD) by tracking data and reporting per supplier
• Review, measure and approve shipment samples/ bulk fabrics in line with approved standards to ensure correct and on time delivery.

General

• Provide day-to-day administrative support across the wider Product team
• Coordinate incoming and outgoing product samples, including courier bookings and shipment documentation where required
• Attend and take notes in product, critical path and supplier meetings
• Support ad hoc projects across the commercial and product calendar as needed
• Join weekly supplier calls, staying up to date on the critical path and building strong relationships
• Maintain garment, print and development archives

Skills and Experience Required

• A recent graduate (product design, fashion design, merchandising, business, textiles, or a related field), or equivalent hands‑on experience
• Confident with Excel, including formulas and organising data — essential
• Working knowledge of the Adobe Creative Suite, particularly Illustrator and Photoshop — essential
• Highly organised with excellent attention to detail
• Clear written and verbal communication
• A genuine interest in considered fashion and responsible product development
• Comfortable managing multiple tasks and deadlines in a fast‑paced, small‑team environment
• A diligent problem solver who takes initiative, follows through and is eager to learn

Nice to have

• A previous internship or placement in fashion, apparel or homeware
• Understanding of garment construction or production processes
• An interest in the sleepwear/loungewear category

We are an Equal Opportunities Employer and welcome applicants from diverse backgrounds, regardless of their race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity and caring responsibility. We are committed to offering a working environment where everyone is valued and feels appreciated.