Product Application Specialist

Corporate Payroll Services; Coventry; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading payment solutions provider is seeking a Product Application Support Specialist based in Coventry. This role involves providing expert support to customers, managing software incidents, and ensuring best practices in software use. Ideal candidates will have experience in QA/UAT testing and be able to manage multiple tasks while providing excellent customer service. Benefits include private healthcare, a pension scheme, and opportunities for career progression.

Benefits

4 X Life insurance

Pension scheme - 5% employer contribution

Private Healthcare

25 days Holiday

Access to LinkedIn learning

Free rewards and discounts

Qualifications

• Experience in QA/UAT testing or supporting software solutions.
• Exposure to system integrations via XML (SOAP) and APIs (JSON) is advantageous.
• Must have a driving license for customer site visits.

Responsibilities

• Provide expert advice and support to customers on software applications.
• Manage software incidents and liaise with development teams.
• Conduct user training and implementation support.

Skills

QA/UAT testing experience

Detail oriented

Presentation skills

Assertive team player

Multi-tasking ability

Tools

JIRA

SQL Studio

Team Foundation Server

Job description

Your role

What you'll be doing

Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.

What We Need

Corpay is currently looking to hire a Product Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance. You will report into the VP of Customer Operations and regularly collaborate with other teams within the division.

How We Work

As a Product Application Support Specialist you will be expected to work from our Meriden office. Corpay will set you up for success by providing:

• Assigned workspace in the designated office
• Company‑issued equipment
• Formal, hands‑on training

Role Responsibilities

• Providing expert advice, problem solving and support to new and existing customers using the business software applications.
• Managing software incidents and tickets, including replicating and documenting the incidents.
• Managing, facilitate and liaise between the application users and development/technical IT teams.
• Working as a member of an agile sprint team, responsible for unit, regression and user acceptance testing against new and existing features, as well as actively support new software releases.
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements.
• Providing detailed advice and guidance to customers on product best practices, queries and operational challenges that users may have in the use of the services (both demand and supply side).
• Providing virtual and onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup.

Qualifications & Skills

• You will have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line queries).
• Any exposure to tools such as JIRA/Slack/SQL studio/Team Foundation Server would be advantageous, but not essential.
• Previous experience of system integrations via XML (SOAP) web‑services, API’s (JSON) or FTP processes, would also be advantageous.
• Managing well under pressure.
• Presentation skills.
• Detail orientated.
• Enjoy the build and support processes for software.
• Assertive, team player and multi‑tasking ability.
• Must have a driving licence due to visiting customer sites.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

Notice to Agency and Search Firm Representatives:

Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre‑employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.