Product And Customer Service Advisor

Red Recruitment; Evesham; On-site; GBP 27,000; Full time

Job summary

A luxury flooring company is seeking a Product and Customer Service Advisor in Evesham. The role involves providing technical support, building relationships with stakeholders, and ensuring excellent customer service. Candidates should have customer service experience, be competent in Excel and Word, and possess strong communication skills. This is a fixed 13-month contract offering full training and a salary of £26,800 per annum.

Benefits

On-site parking

New, modern office

Excellent transport links

Smart-casual dress

Full training provided

Qualifications

• Previous experience working in the customer service industry, including case management.
• Ability to use Excel and Word to an intermediate level.
• Excellent verbal, written and interpersonal communication skills.

Responsibilities

• Provide technical support for customers and stakeholders via phone, email, and digital platforms.
• Build strong relationships within the business and maintain accurate records.
• Develop and maintain excellent knowledge of all products.

Skills

Customer service experience

Proficient in Excel and Word

Interpersonal communication skills

Job description

Product and Customer Service Advisor

We have an exciting opportunity for a Product and Customer Service Advisor to join our client, a luxury flooring company, for a fixed 13-month contract.

Based in the Technical Department, after full training, you will be a subject matter expert responsible for supporting all stakeholders with both reactive and proactive product and installation advice.

This role is perfect for a confident, practically-minded self-starter looking for their next challenge.

Benefits and Package for a Product and Customer Service Advisor

• Salary: £26,800 per annum
• Hours: Monday - Friday
• Contract Type: 13-month, fixed-term contract
• Location: Evesham
• On-site parking
• New, modern office
• Excellent transport links
• Smart-casual dress
• Full training provided

Key Responsibilities of a Product and Customer Service Advisor

• Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
• Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
• Maintain up to date accurate records, log all technical queries in internal digital platforms.
• Develop and maintain an excellent knowledge of all products, full training will be provided.
• Keep product technicians updated, manage the technical email inbox.
• Site inspection reports, process replacement sales orders, arrange collections.
• Process credits and claims via internal digital platforms.
• QC inspect complaint-related product and further QC of held stock where deemed necessary.

Key Skills and Experience of a Product and Customer Service Advisor

• Previous experience working in the customer service industry, including case management.
• Passionate about delivering excellent customer service.
• Ability to use Excel and Word to an intermediate level.
• Positive mindset, self-motivated with a drive to succeed.
• Excellent verbal, written and interpersonal communication skills.