Product Analyst (Contract)

Digital Waffle; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology provider is seeking an experienced Product Analyst for a critical platform migration project. This fully remote role involves performing gap analyses, defining requirements, and collaborating with cross-functional teams to drive customer migrations from a legacy CPaaS platform to a new Connect platform. The ideal candidate has a strong background in SaaS environments and is comfortable with acceptance testing. Join a team focused on delivering impactful solutions.

Qualifications

• Proven experience as a Product Analyst (or similar) in a SaaS/CPaaS environment.
• Strong background in gap analysis and user story creation.
• Experience working closely with engineering teams in agile environments.

Responsibilities

• Perform detailed comparisons between existing CPaaS functionality and the new Connect platform.
• Analyse customer data to determine missing features blocking customer cohorts.
• Translate needs into actionable technical user stories for engineering teams.
• Collaborate with Product, Engineering, and Upgrades teams for alignment.
• Validate that new features meet migration criteria for existing customers.

Skills

Product Analysis

Gap Analysis

Requirements Definition

Stakeholder Collaboration

Acceptance Testing

Data-driven Mindset

Job description

Job Title: Product Analyst – CPaaS / Platform Migration

Contract: 6 months (Extension Possible)

Location: Fully Remote (UK based)

We’re looking for an experienced Product Analyst to support a high-impact platform migration programme, focused on increasing customer upgrade volumes from a legacy CPaaS platform to a new Connect platform.

This role plays a key part in unlocking blocked customer cohorts by identifying feature gaps, shaping requirements, and ensuring new releases directly enable safe and scalable customer migrations.

Key Responsibilities

• Gap Analysis: Perform detailed comparisons between existing CPaaS functionality and the new Connect platform to identify feature gaps preventing customer migration.
• Cohort Prioritisation: Analyse customer and usage data to determine which missing features are blocking the largest customer cohorts, enabling prioritisation of high-impact development.
• Requirements Definition: Translate the needs of the Upgrades team into clear, actionable technical user stories for engineering teams.
• Stakeholder Collaboration: Work closely with Product, Engineering, and Upgrades teams to align delivery with migration targets.
• Acceptance Testing: Validate that newly released features work as required for legacy data types and meet the criteria needed to migrate existing customers safely.

Experience Required

• Proven experience as a Product Analyst (or similar) in a SaaS, CPaaS, or platform-based environment
• Strong background in gap analysis, requirements definition, and user story creation
• Experience working closely with engineering teams in agile environments
• Data-driven mindset with the ability to prioritise work based on customer and commercial impact
• Comfortable validating and acceptance testing complex platform features

This is an excellent opportunity to join a fully remote team and contribute to a critical migration initiative with real, measurable impact.