Procurement Administrator

Serco Limited; City Of London; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

A global service provider in the UK is looking for a Procurement Administrator to enhance purchasing efficiency and support colleagues across the business. You will handle procurement queries, onboard new suppliers, manage procurement data, and contribute to continuous process improvements. The role emphasizes attention to detail and clear communication in a fast-paced environment. The position offers a hybrid work model, competitive salary, and a sever of benefits including annual leave, pension scheme, and professional development opportunities.

Benefits

25 days annual leave plus bank holidays

Annual leave purchase scheme

Up to 6% contributory pension scheme

Employee Assistance Programme

Career development training

Safe and supportive culture

Qualifications

• Experience in Procurement Operations, Finance or high-volume Customer Service.
• Ability to communicate confidently with stakeholders at all levels.
• Experience in resolving procurement issues and managing helpdesk tickets.

Responsibilities

• Support colleagues and suppliers through the full source-to-pay journey.
• Act as a first-line contact for procurement queries.
• Maintain high-quality procurement data and resolve data issues.

Skills

Attention to detail

Customer service experience

Clear communication

Ability to follow processes

Operational improvement awareness

Education

GCSE level English or equivalent experience

Tools

E-procurement systems

Contract management systems

Job description

Procurement Administrator

Location: Hook (3 days/ week onsite - Tuesday to Thursday) + hybrid home working

Salary - £27,000 - £29,000 + Corporate Benefits

Serco spends over £1.6bn annually with third-party suppliers - and every transaction matters.

As a Procurement Administrator, you'll play a key role in supporting smooth, compliant and efficient purchasing across the business. You'll help colleagues make the right buying decisions, ensure suppliers are onboarded correctly, maintain high-quality data, and contribute to a seamless procurement experience.

If you're detail-driven, customer-focused and enjoy helping others work smarter, this role offers the chance to make a visible impact at scale within a global organisation.

What you'll be doing

You will join our Global Purchase to Pay (P2P) Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast paced and key to ensuring governance, system accuracy and an excellent internal customer experience.

Buying Support / Helpdesk

• Act as a first-line contact for procurement queries - via phone, email and support channels
• Advise on policy, preferred suppliers, buying routes and correct procurement practices
• Manage and track helpdesk tickets, ensuring resolution, clarity and customer satisfaction
• Investigate issues, resolve system/process queries and drive first-time fix where possible

Supplier Onboarding & Vendor Management

• Support business teams through the onboarding of new suppliers
• Review onboarding forms, identify risk indicators and complete due diligence checks
• Issue forms based on risk profile and guide suppliers through completion
• Gather procurement and business approvals before onboarding is confirmed
• Manage changes to supplier master data, including fraud verification checks

Data Management & Continuous Improvement

• Maintain high-quality procurement data, content and P2P system records
• Ensure data remains aligned across platforms and meets accuracy standards
• Work with AP, Procurement and tech teams to resolve data issues quickly
• Identify recurring problems, process gaps or inefficiencies and recommend improvements
• Support testing and rollout of new processes and system changes

What you'll bring

We are looking for someone who:

• Has GCSE level English or equivalent experience
• Has worked in Procurement Ops, Finance or a high-volume Customer Service environment
• Can follow process accurately with strong attention to detail
• Communicates clearly and confidently with stakeholders at all levels
• Thrives in a fast-paced environment and takes ownership of resolutions
• Can identify operational improvements and help embed change

Desirable: Working knowledge of e-procurement or contract management systems

Why join Serco

At Serco, we work across some of the most complex and meaningful public service environments. You'll join our Global P2P Team, supporting colleagues and suppliers through the full source-to-pay journey. Your role will be varied, fast-paced and key to ensuring governance, system accuracy and an excellent internal customer experience.

We offer

• Hybrid working (typically 2-3 days from home)
• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.