Proclaim Developer

Antony Hodari Solicitors; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A legal services practice in Manchester seeks a Case Management Developer to design and maintain workflows and templates using Proclaim. The ideal candidate will have Proclaim development experience and strong communication skills. Responsibilities include testing system changes, providing user support, and maintaining the case management database. This role requires the ability to work well in a team and manage multiple priorities.

Qualifications

• Strong communication skills.
• Ability to prioritize workload and manage multiple priorities.
• Excellent attention to detail.

Responsibilities

• Design, develop and maintain Proclaim.
• Work closely with Users and Managers for requirements.
• Test and release system changes.
• Provide go-live support as necessary.
• Assist the Service Desk and take ownership of calls.
• Improve and maintain the case management database.

Skills

Proclaim development experience

T-SQL

ESigning technologies

Webservices & APIs

Agile knowledge

Windows support experience

Active Directory support experience

M365 support experience

Amazon Workspaces support experience

Commercial Awareness

Stakeholder Management

Job description

Responsibilities

• To design, develop and maintain Proclaim, creating new workflows and templates, including the maintenance of existing workflows.
• To work within schedules and deadlines to agreed business priorities.
• Work closely with the Users and Managers to recommend and agree requirements.
• Ensure that system changes are tested and released successfully.
• Provide go-live support where necessary.
• To provide application support to internal and external Users to ensure stable delivery of our services, including liaising with 3rd party suppliers.
• Assist the Service Desk and take ownership of such calls until resolution or escalation.
• Responsible for improvement and maintenance of the case management database to include regular upgrades and patching of Proclaim, as specified by the software vendor.
• Able to work on projects alone or as part of a team.
• Able to work out of hours as and when required for urgent development work/project implementation.

Mandatory Skills

• Proclaim development experience or transferable case management development experience from similar system.

Desirable Skills

• T‑SQL
• ESigning technologies
• Webservices & API's
• Previous legal experience, particularly Housing Conditions, Environmental Protection and litigation.
• Knowledge of Agile
• Support experience, e.g. Windows, Active Directory, M365, Amazon Workspaces.
• Commercial Awareness
• Stakeholder Management

Candidate Qualities

• Communication skills
• Look for continuous improvement
• Customer Service/Client Care
• Decision Making
• Problem Solving
• Strong analytical and communication skills with the enthusiasm to learn the mechanics of a complex case management system.
• Be able to work well within a team.
• Able to prioritise workload and manage multiple priorities.
• Excellent attention to detail

About the Company

Antony Hodari Solicitors is a practice providing legal services from its office in Manchester and Liverpool City Centres. An exciting role has arisen to join the IT Department. You will be working in a team-based environment as a Case Management Developer working on new and existing developments using Access Proclaim, the main system that is critical to business operations. The key objectives of the role are