Process Technician

idibu; Rickmansworth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading water utility company in England is looking for a Process Technician to join their team. This role involves operating water treatment equipment, ensuring compliance with safety standards, and providing technical support. Ideal candidates should possess excellent communication skills and a full UK driver’s licence. The company offers a competitive starting salary of £28,335 per annum along with comprehensive benefits including holiday entitlement and a contributory pension scheme.

Benefits

Competitive salary

24 days holiday

Contributory pension

Performance-related pay

Generous parental leave

Qualifications

• Must hold a full UK driver’s licence.
• Prepared to be trained in safety procedures.
• Ability to respond quickly to faults.

Responsibilities

• Operation of plant and equipment for water treatment.
• Monitoring compliance with regulatory standards.
• Assisting in safety checks and incident reporting.

Skills

Self-motivated

Excellent communication

Proactive

Problem-solving

Job description

About the role

We have a great opportunity for a Process Technician to join our team at Maple Lodge STW.

You do not need a background in the water industry. We welcome applications from candidates outside the sector, bringing fresh perspectives and ideas.

This role is an essential front‑line position that the business simply cannot operate without. Every day is different: you will work in all weather conditions, carrying out a range of tasks to ensure the essential functions of our water treatment works operate to maintain supply to our customers and protect the environment. PPM of maintenance of equipment to support plant operation.

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician

• Operation of plant and equipment used in the treatment of groundwater to ensure it meets strict drinking water standards. Including cleaning, basic maintenance, routine checks and fault‑finding.
• Monitoring, collating and reporting of data to ensure statutory and regulatory compliance is met.
• Undertaking health & safety and security checks. Highlighting and reporting hazards, near‑misses and incidents; making the area safe, escalating any issues to your line manager as soon as possible.
• Accurately reporting faults and recording work and asset information to improve business performance using a field laptop.
• Receiving chemical deliveries, ensuring the correct checks and paperwork are completed.
• Providing technical assistance and guidance to new starters as well as existing colleagues.
• Attending all team meetings, engaging with safety briefings and company communications and raising constructive feedback with the management team, with suggestions for improvements.

Base Location: Maple Lodge STW – WD3 9SQ

Working Pattern: 38 hours Monday‑Friday 7:30 am – 15:36 pm plus standby rota payments & overtime opportunities can increase your earning potential upon completion of essential company training.

Due to the nature of this role you must hold a full UK driver’s licence.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Self‑motivated, disciplined, and eager to learn from others – this role can be demanding at times but very rewarding.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Excellent communication and interpersonal skills to interact with the team.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Prepared to be trained in safety procedures and aware of health and safety standards.
• Full UK driver’s licence.

What’s in it for you?

• Competitive salary starting from £28,335 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with length of service (plus bank holidays).
• Contributory pension – defined contribution, maximum of 12% – 2× employee contribution.
• Personal medical assessments – open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave – 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme including our benefits hub, packed with offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats or anything else just let us know – we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.