Process Technician

Thames Water; Merton; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading water utility company in the United Kingdom seeks a Process Technician to join their team. This essential frontline role involves operating plant equipment, ensuring water quality standards, and performing maintenance tasks. Ideal candidates will be self-motivated with excellent communication skills. Competitive salary starting from £28,335 per annum, 24 days holiday, and generous benefits including a contributory pension scheme.

Benefits

24 days holiday per year

Contributory pension scheme

Performance-related pay plan

Generous parental leave

Personal medical assessments

Flexible working arrangements

Qualifications

• Must be a disciplined and motivated individual.
• Ability to respond quickly to faults and issues.
• Excellent teamwork and communication abilities.

Responsibilities

• Operate plant and equipment for groundwater treatment.
• Ensure compliance with statutory and regulatory standards.
• Conduct health and safety checks and report incidents.

Skills

Self-motivated

Communication skills

Teamwork

Proactive problem-solving

Knowledge of health and safety standards

Education

Full UK driver's licence

Job description

About the role

We have a great opportunity for a Process Technician to join our team at Thames Water Ring Main. You do not need a background in the Water industry. We would welcome applications from candidates outside of the sector, bringing fresh perspectives and ideas. This role is an essential front‑line role, which the business simply cannot operate without you. Every day is different, you will be working in all weather conditions carrying out a range of tasks, to ensure the essential functions of our water treatment works operate to maintain the supply to our customer and protect the environment. PPM of maintenance of equipment to support the operation of the plant. There has never been a better time to join our organization as we build toward a greener future, tackling climate change, minimizing our environmental impact and reducing our carbon footprint.

What you’ll be doing as the Process Technician

• Operation of plant and equipment used in the treatment of groundwater to ensure it meets strict drinking water standards. Including cleaning, basic maintenance, routine checks and fault‑finding.
• Monitoring, collating and reporting of data to ensure statutory and regulatory compliance is met.
• Undertaking health and safety, and security checks. Highlighting and reporting hazards, near‑misses and incidents; making the area safe, escalating any issues to your line manager as soon as possible.
• Accurately reporting faults and recording work and asset information to improve business performance using a field laptop.
• Receiving chemical deliveries, ensuring the correct checks and paperwork are completed.
• Providing technical assistance and guidance to new starters as well as existing colleagues.
• Attending all team meetings, engaging with safety briefings and company communications and raising constructive feedback with the management team, with suggestions for improvements.

Base Location

Thames Water Ring Main – SW19 2EB (Merton Well)

Working Pattern

38 hours Monday‑Friday 7:30 a.m. – 15:36 p.m. plus standby rota payments & overtime opportunities can increase your earning potential upon completion of essential company training.

Due the nature of this role you must hold a full UK drivers licence.

What you should bring to the role

• Be a self‑motivated individual who can immerse themselves into the team around them, you need to be very disciplined, have the desire to learn from those around you and have a can‑do attitude. This role can be demanding at times but very rewarding too.
• Take ownership of responding quickly to faults, being curious to fully understand the problem, and identifying the best solution to resolve it the first time.
• Have excellent communication and interpersonal skills, to interact with the team.
• Teamwork – We are one team, and our end goals are the same.
• Proactive – take the lead on recommendations and improvements around the site and communicate effectively.
• Must be prepared to be trained in safety procedures.
• Knowledge and awareness of health and safety standards.
• Full UK drivers licence.

What’s in it for you?

• Competitive salary starting from £28,335 per annum depending on skills and experience.
• 24 days holiday per year increasing to 28 days with the length of service (plus bank holidays).
• Contributory pension – Defined Contribution – Maximum of 12%, 2× employee contribution.
• Personal medical assessments – open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.