Process Specialist

Transport for London; Greater London; Hybrid; GBP 55,000 - 68,000; Full time

Benefits offered by this job

Final salary pension scheme

Free travel on TfL network

Hybrid working 50/50

30 days annual leave

Job summary

Transport for London is seeking a Process Specialist to uphold the end-to-end process design and drive performance improvements. You will analyse process efficiency, work with the Global Process Owner and BSF team, manage changes, and create or update SOPs.

The role involves stakeholder engagement and driving continuous improvement projects across the organisation. The position is a 12-month FTC with potential permanency and is based in London (Palestra, Southwark) with hybrid working.

Qualifications

• Expert in relevant processes and tools applicable to the end-to-end process.
• Excellent at understanding, documenting and assessing complex business requirements.
• ARIS/Visio/process modelling experience.
• Strong numeracy and analytical thinking.
• Proven ability to identify process improvement opportunities and implement improvements.
• Excellent communication skills with internal and external stakeholders.
• Strong stakeholder management skills.
• Strong collaboration with internal and external stakeholders.

Responsibilities

• Takes the lead on identifying improvements to processes in functional area and translates into requirements for continuous improvement programmes.
• Drives process improvement in their area aligning with the end-to-end process and analyses opportunities.
• Partners with Delivery Leads to identify, design and deliver process improvements and adivise on best practices.
• Coordinates Continuous Improvement within the E2E process to optimise colleague experience.
• Identifies opportunities to optimise the service model and advises the GPO.
• Applies appropriate processes and tools to identify improvements and deliver changes.
• Supports resolution of major performance issues with the process in collaboration with Delivery Leads.
• Translates requirements while adhering to ERP design principles.

Skills

E2E process tools

Requirements analysis

Process modelling (ARIS/Visio)

Numeracy & detail

Continuous improvement

Communication

Stakeholder management

Collaboration

Tools

ARIS

Visio

Job description

Role: Process Specialist

Salary: Circa 61,587 depending on skills, knowledge and experience

Band: 3

Location: Palestra ( Southwark - London)/Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose The Process Specialist will support upholding the design of the end to end (E2E) process and the delivery and performance of the process aligned to that. They will analyse the effectiveness and efficiency of established processes, provide recommendations to feed into improvement strategies, and facilitate changes using the appropriate methodology. The Process Specialist will work with the Global Process Owner, Business Services Function (BSF) Team and retained function to ensure that the E2E process is adhered to and that change control is managed and governed appropriately. The role involves drawing requirements from senior stakeholders, stakeholder management, work prioritisation, be the subject matter expert for the process, and create/update process standard operating procedures. They will interface with Global Process Owners, Delivery Leads, and Continuous Improvement team to support and address process related issues/challenges, process optimisation opportunities and play an active role on any process improvement projects

Role: Process Specialist

Salary: Circa 61,587 depending on skills, knowledge and experience

Band: 3

Position type: 12 months FTC ( fixed term contract) with permanency possible

Location: Palestra ( Southwark - London)/Hybrid

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

Job Purpose The Process Specialist will support upholding the design of the end to end (E2E) process and the delivery and performance of the process aligned to that. They will analyse the effectiveness and efficiency of established processes, provide recommendations to feed into improvement strategies, and facilitate changes using the appropriate methodology. The Process Specialist will work with the Global Process Owner, Business Services Function (BSF) Team and retained function to ensure that the E2E process is adhered to and that change control is managed and governed appropriately. The role involves drawing requirements from senior stakeholders, stakeholder management, work prioritisation, be the subject matter expert for the process, and create/update process standard operating procedures. They will interface with Global Process Owners, Delivery Leads, and Continuous Improvement team to support and address process related issues/challenges, process optimisation opportunities and play an active role on any process improvement projects

Key Accountabilities

• Takes the lead on identifying improvement to processes in functional area and translate into requirements to feedback into a programme of continuous improvement
• Drives process improvement in their functional area in alignment with the wider end-to‑end process by analysing processes, making recommendations on improvement opportunities
• Partner with the Delivery Leads in their functional areas to identify, design and deliver process improvement, providing advice on best practice process
• Coordinates driving Continuous Improvement within the E2E process, fostering a user experience and requirements driven approach to optimise colleague experience
• Looks to Identify opportunities to optimise the service model and makes recommendations to the GPO
• Applying the right processes, methods and tools to identify improvements and deliver changes
• Provides support and analysis in the resolution of major performance issues / issues with the performance of the process in collaboration with the relevant Delivery Lead
• Translates requirements effectively, whilst adhering to the Enterprise Resource Planning (ERP) design principles
• Responsible for ensuring that training materials / Standard Operating Procedures are available to support the E2E Process
• Supports change programmes with the design and implementation of process improvement as required (e.g. ERP)
• Networking and benchmarking externally so we can bring in insight and have an awareness of market leading products / processes
• Supports the GPO with process governance to ensure that their sub‑processes are adhered to within their area/s

Knowledge

• Good understanding of how the processes work in their functional area/s
• Strong knowledge of process modelling methodologies
• Knowledge of business analysis and supporting activities (e.g. requirements gathering etc.)
• Knowledge of relevant systems
• Knowledge of TfL policies
• Knowledge of applying continuous improvement methodologies
• Knowledge of other processes in the business and how they interface with their own process/es

Skills

• Expert in relevant processes and tools applicable to the E2E Process
• Excellent at understanding, documenting and assessing complex business requirements
• ARIS/ Visio/ other process modelling experience
• Strong attention to detail, with strong numeracy and analytical thinking
• Proven ability to identify process improvement opportunities and implement improvements
• Excellent communication skills with both internal and external stakeholders
• Strong stakeholder management skills
• Strong collaboration with internal and external stakeholders

Experience

• Experience of working in matrix management across Business Services environment and relevant functions
• Process modelling experience
• Detailed understanding of operational process and technologies
• Excellent analytical and troubleshooting skills.

Equality, diversity, and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.

Application Process

The closing date for applications is Sunday 23rd August 2026 @ 23:59

Interviews will be held in the second or third week of September 2026

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Vetting Process

At Transport for London, safety, trust and fairness sit at the heart of how we recruit. Our Vetting Charter (https://tfl.gov.uk/corporate/careers/our-vetting-process) explains the checks we carry out before you join us, helping ensure we create a safe, inclusive and reliable network for everyone who depends on our services. We simply ask that the information you provide is honest and accurate so we can progress your application smoothly. If something doesn’t match or can’t be verified, we may not be able to move forward with your application, but we’ll always treat you with transparency, respect, and clear communication throughout.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel